Pros: Very helpful and friendly staff @ pick-up and drop-off
Cons: scheduled rental for airport pickup, but car was reserved for off-site pick-up somehow. caused a bit of angst and delay that was unneccessary.
22 May 2017
Pros: the price
Cons: it was 40 miles away from the airport. I started my search at airport rentals and somehow was changed to a different location and didn't see that until it was to late.
12 Jun 2017
Cons: Car pickup location was not at the airport. Had to uber with family for car pickup.
14 Jun 2017
We waited for 3 1/2 hours after our schedule pick up time awful servic
Pros: The rental car was nice
Cons: I was scheduled to pick up the car at 8 AM the customer service didn't arrive until 9 AM Done even though the cars were sitting in the parking lot they couldn't get the paperwork together until after 1130
19 Jun 2017
Pros: I rented a suv for a week. Great rate and employees were great. The car was clean. Very happy with the experience.
5 Jul 2017
Pros: Pick my own vehicle, good selection.
Cons: The last two visits no one was there to check the vehicle in. Not sure if that's how it's done with Hertz but with the lack of available staff or signage.. I just left the car in the return area.
5 Jul 2017
Dropped off at departure door after turning in our car. AMAZING.
Pros: Hertz dropped me and my two young children off at the airport instead of us taking the shuttle. I almost hugged the guy as I was carrying bags and car seats by myself.
Cons: The car's tan fabric interior was stained which wasn't great.
10 Jul 2017
Cons: If stretching your rental information should be a bit easier on what to do.
19 Jul 2017
Shuttle to airport
Pros: I was pleasantly surprised to learn that Hertz has a complimentary shuttle service to the airport. Cleveland Hopkins airport car rental is off-site and it is necessary to take a shuttle bus. When returning my rental for my early morning flight on a very rainy day, Hertz drove us to the departure area of the airport for free. Not having to take everything out of the car, and being dropped off was a very helpful service!
Cons: They gave a car without cruise control and they did not inform me even if they knew I was going on a 800m drive. They offered me satellite radio for example but they never thought of offering me a cruise control even at higher prices. I realized way to late that there was no cruise control, while on my drive. When I asked for a different car even in a different town they claimed there was none. The car I had was vibrating really badly at higher speeds (I am not sure if it was the mirror or the door) and the speedometer was jumping over 2-3 miles at these speeds instead of being continuous...This car had a milage of 33K but it drove like it had 130K. I would have never taken it in a long drive if I knew how it drove. I was hoping I was bringing it back in one piece. I will not rent again from this company.