Pros: Well priced, easy access and flexible extension
7 Apr 2016
Pros: Good new car, ran well and was clean.
Cons: Was told to return car with full gas tank. When got in car, gas tank was actually at half. Contacted pick-up office, and they were going to change all documentation. When I arrived at drop-off location, documentation had not been changed and slowed down return process.
6 Jul 2016
Not bad if you like driving a garbage truck
Pros: It was easy to get in and out of the facility.
Cons: The car we picked up clearly hadn't been cleaned as there was still dirt, sand, and dead bugs throughout the car. This may have also contributed to the musty odor within the car. I expected a vehicle in better condition from a company like Budget. At least a clean vehicle wouldn't be too much to ask for.
25 Aug 2016
Pros: Very convenient. Quick and easy. I have had consistently good experiences here.
13 Nov 2016
Cons: Car had 33k miles on it.
8 Jan 2017
Pros: no hitches at all.
Cons: No problems to report
10 Jan 2017
A matter of taste
Pros: I have rented several times from Budget and driven great cars. This time I got a Chevy Malibu and the car was extremely uncomfortable. I only had it for one day but I wouldn't have wanted to make a long trip in it.
9 Feb 2017
Pros: It was easy to pick up and drop off
Cons: Did not like that everything on the dashboard was in sanish...did not have time to read the directions to change to English.
16 Mar 2017
Hilton Head agent was not friendly or helpful
Pros: The car was fine and the agent in Savannah was friendly
Cons: I had to change the pick up time on line and the reservation inadvertently had me returning car to HH. The agent told me to change it to drop off in Savannah it was $15 more even though my original reservation had me returning to Savannah. The HH agent was very snippy. Come to find out from the Savannah agent the reason for the increase was the modified reservation added liability insurance without me knowing it. The HH agent never told me this so I ended up paying 50% more
Cons: Huge line. Booked few hours earlier but they had no record of my booking. Had to wait for clerk to call her manager, leave a voice mail, then wait for him to call back in order to get a car. Didn't get the car I wanted. Didn't get a receipt, temporary registration, or any documentation from Alamo or Kayak. Initially told car had a full tank but was only half full. The clerk also told me the insurance I bought through Allianz didn't cover damage to the car despite that being incorrect, then she charged be for Alamo insurance without my consent which I had to call to get a charge back a few days later to correct. Terrible experience.
27 Feb 2017
Easy to pick ip, friendly service, great price
Pros: The pickup was quick and easy. Nice car. Very easy
12 Mar 2017
Young Driver Fee
Cons: I am 24 so I accept that I needed to pay an extra fee. However, when I booked, I correctly input my age. I was not charged the fee until I actually picked up the car which I found frustrating.
Also, there was no cruise control.
16 Mar 2017
Cons: I made a reservation and specifically asked there was a car available on the phone while speaking to a person, not the computer, but when I arrived to pick my car up there was not a car there!!! When I questioned the attendant, he said there was nothing he could do for me. Consequently, I ended up spending over $100.00 more than I should have because another rental (Hertz) said they only had a van. I believe this should be Alamo'so responsibility. I also believe the attendant could have been much more helpful! He at least could have checked with all the other rental companies to see if there was a cheaper option. I would really like a response!!!
20 Mar 2017
Cons: First time to the airport so it was a little tough to find.
Pros: I liked the overall service. The two reps I had contact with was very polite and helpful.
Cons: When I got there I didn't know I had to bring 2 utility bills and pay a 150 refundable deposit for the rental. I asked the rep why I didn't know.. She said that most third-party sites don't have regulations. I had to go back home and retrieve all these items.. Which was a hassel to do being that I have only one bill in my name at my residence. This needs to change because you guys will miss out on money.. As long as the person has the money.. Let them rent the car. I later found out this rule is for debit card users only.
26 Feb 2017
Pros: Staff were super friendly and helpful.
9 Jan 2017
Easy breezy transaction
Pros: Enjoyed the easy transaction from beginning to end!
Pros: we got an upgrade at no cost
The price was reasonable
Cons: Hertz desk was extermely slow with 4 people waiting in line .It took us 45 minutes to get out of the airport.
The car knocked and I felt like something was going to fall out of it
12 Sep 2016
Given car with tire problem and forced to pay for
Pros: The employees were really nice at the Hilton Head desk.
Cons: However, I was given a car with "branches that needed to be removed from the undercarriage." Yet the staff said it was the only car they had available for me. It had only 3/4 a tank of gas even though the paperwork said it was full. It still had trash in it from the last people. It was clear that it hadn't been properly inspected. About an hour later, the car gets a flat tire. I'm forced to pay for a new tire because as they put it "I couldn't prove there was a pre-existing issue." Maybe not, but if the car had been properly inspected, this might have been prevented. Overall, disappointed with the poor customer service from the call center and the drop-off location in Miami, the lack of thoroughness in Hilton Head, and the attitude of "its not our problem unless you can prove it."