Cons: We arrived in Grand Cayman at 9:45 pm on 7/9/2016. The delay was due to maintenance issues with the plane from Cayman Airways. This information was available to anyone with internet access. When we arrived, they did not have the full size car that I had reserved. They had already given it to someone else with the excuse that they didn't think we would make it that day. All they had left was a sub-compact car. Also, they advised us at that time that they would not be open when we came to return the car. Also, we had to put a $500.00 deposit / hold on a credit card, which A) I was NOT told about at time of booking and B) Ive been to Cayman 8 times now and this is the 1st time I've ever had to do that. There were 3 of us total, so we had 6 pieces of luggage and 3 carry ons with a sub compact car. All luggage in back and 3 people in front. Completely RIDICULOUS!!! So to sum it up, there were 3 problems with the rental
1) WRONG CAR AT PICKUP
2) Rental car agency not open at time of pickup. Why would you allow someone to rent a car from a place that wouldn't be open at drop-off time? I specified my drop-off time when I booked
3) Kayak should state UP FRONT that there is a $500.00 CC hold at pickup. This was not done
25 Jul 2016
Pros: The car worked.
Cons: We had to wait for a windshield wiper.
1 Aug 2016
Pros: Great Value
Cons: Slow check out and slow return.
4 Aug 2016
Avoid Budget at GCM
Pros: Initial price seemed very good versus other competitors
Cons: Frequest traveller to GCM and decided to give Bugdet a try as we use them stateside for business rentals. Flight was late due to re-routing around storms in the air so we had no ability to notify of late arrival. When I arrived the customer service rep actually laughed at me when I mentioned I had a reservation for a car. They had no cars available and were extremely unhelpful in finding any other solutions as they said we were "no-shows" and therefore they were not obligated to fulfill my request. They did offer to drive me (not my family) to the hotel and work on it the next day but I decided against any further help from this already poor staff. Finally rented from Hertz next door at 3-times the cost but the service and experience were light years better and I have learned this lesson again the hard way. You definitely get what you pay for at GCM
25 Aug 2016
Pros: Close to airport terminal.
Cons: Staff was not so friendly. Car had very little technology.... No NAV or Bluetooth. But overall it was fine.
30 Aug 2016
Cons: For pick up u can wait for hours and the car was very dirty and old inside the car
19 Sep 2016
Poor service & car in disrepair
Pros: Car was comfy & roomy
Cons: Disrespectful service at check in. Overcharged at check out. Car had extreme warnings go off twice. Left blinker went out. The First car they gave us the seat was broken. Settled for a car with dents and dirty. Took 2 hours to get on our way. Only 1 couple ahead of us in line, still took 2 hours.
8 Oct 2016
Beware of additional charges
Cons: Overcharged at checkout for additional coverage that I specifically said I did not want at initial check-in. The agent at checkout was completely unhelpful resolving the issue.
17 Oct 2016
Pros: Budget personnel were quick, friendly and knowledgeable - great customer service!
Cons: Car headrests were at an uncomfortable angle, with no apparent way to adjust the angle. Not the rental agency's fault - just the design of the car.
Pros: We liked that the drivers seat was on the left side of the car, which is good for us (from the US) b/c it made driving on the left side of the road in Grand Cayman, BWI, less confusing. Car was roomy and comfortable and the rental car depot is close to the airport.
Pros: They were helpful and flexible. I'm got an older car but it loved it. This is my 4th rental with them but first time as Fox.
I'm personally prefer an older car if I'm not getting something luxury.