Cons: That I asked for a compact car and first got a huge sequoia suv. The tank was only 3/4 full and I had to take it to the airport to exchange it.
17 Jun 2016
Pros: Excellent customer service -- his name is Miguel. He was very courteous, friendly and willing to help or answer any questions.
12 Jul 2016
Pros: The employee who checked me in and out was very nice and helpful.
Cons: I had a hard time getting ahold of them when I tried calling to see whether I could return my car early and save some money. I called multiple times during business hours, but no one answered.
1 Aug 2016
Cons: Car is dirty, bad power for mountain road
6 Aug 2016
Cons: The car was very low and whenever we went over any kind of dips we had to be careful as it would scrape the road.
9 Aug 2016
No person working counter. Delayed 1.5 hours
Cons: Person working left the counter unattended for 1.5 hours. Caused a delay. 12-15 customers stuck waiting.
10 Oct 2016
Pros: Easy and excellent price
20 Oct 2016
Online Car Rental
Pros: Not one thing
Cons: I recruit for a trucking company. I bring drivers to Arizona from all over the country and rent them cars to get here. I canceled this reservation because you cannot prepay for someone else. Some drivers do not have a major credit card. I called the rental car company and they were no help whatsoever. Unfortunately, this recruit will not be joining my team due to this.
8 Nov 2016
Pros: Super great! I'll be using Avis for my next car rental!
Pros: I have nothing good to say, this was a terrible experience.
Cons: A car rental company exists for the sole purpose of renting cars. Hertz exhibited overwhelming incompetence by accepting my reservation and providing me with a confirmation number, only to inform me that there were no cars available when I arrived for pickup. They are much better at taking reservations than they are at holding reservations and backing them with real live cars. They didn't bother to notify me that they had no cars so I could make alternate plans. I had to take my wife and older parents on a 1+ hour train ride to another car rental company to get a car.
18 Sep 2016
Even though car was reserved, no car was available
Cons: I reserved a car over a week out. When we showed up at the counter, they said no car was available period. When a car was available the next day that was not a subcompact, they made us pay for an upgrade.
9 Feb 2017
Cons: I reserved the car for SLC but it wasn't there! It was in downtown Salt Lake. Bad! Sad!
20 Mar 2017
Car Not Ready
Pros: It was cheap
Cons: I had to wait 2 hours for my car
20 Mar 2017
Worst: no car
Cons: worst experience with a car company. They could not provide a car and after calling customer service 3 times I had to go with another car company at the last minute. I could go online and book a car but they would not provide me a car with my reservation
Cons: Our flight arrived at 1:15AM and Firefly's hours were until 2:00 AM. They decided to close early and left many families stranded at the airport. We ended up using Budget and paying more because we did not have a reservation. When we called Firefly, the number did not lead to the SLC location and the person kept telling us on the phone that they should be there and that they were on a break. We waited more than 10 minutes. Budget told us they left for the day/eve. Bad service. Don't use them unless you're sure they will be open.