SFO Hertz / Might be off airport facility.
Cons: The entire process could have been improved. The reservation was made for SFO. But upon arrival at the airport rental center, I was informed that my reservation was made at a different (nearby) facility. A vehicle was sent for us, which again wasn't clear where to go and who would be picking us up. When we arrived at the rental location. People were lined up out the door. When we finally made it to the front and spoke to an agent, she added additional insurance even though I declined (she later removed the charges). The car that we were assigned was not readily available... They needed a vehicle or unit number and it took nearly 15 minutes to figure out this information. From the time we were picked up, until the time we actually took possession of the car was 45 minutes. Which is completely unacceptable. The car itself was very much near the end of its lifecycle. It was very beat up and needed a thorough cleaning (we had to buy window cleaner because the interior window surfaces were filthy). Somethings was also very wrong with the fuel tank (which I explained in detail when I returned the car). When pumping gas, it would continually "click" off as if the tank was full, although the tank was empty. Initially I thought it was that pump. But after stopping for gas 6 times (we drove a lot and the tank was small). It happened every time. Which indicates to me that it's a problem with that car. It was a combination of issues that created a bad experience. If it was just one issue, I wouldn't even fill out the survey... But this entire car rental process was unpleasant. And I will not rent from Hertz when I'm traveling to SFO in the future. A lesson hard learned.