Pros: The staff was friendly and helpful. We were offered and accepted an upgraded at not cost.
Cons: I assumed they ran a shuttle to/from the airport. Wrong! Upon calling after landing, was told they weren't allowed to run a shuttle on airport property. So, had to take a taxi to/from their location. Extra cost subtracted somewhat form otherwise great rental price. The fact that shuttle was not available should have been made very clear on website.
13 May 2017
Pros: good experience
Cons: excellent customer service
8 Jul 2017
Pros: We loved being able to add an additional driver for only $3 per day. Very nice service.
11 Aug 2017
Pros: Car,a Hyundai Accent, was a bit smaller than expected, but proved to be a good ride and fuel efficient.
Cons: SiriusXM no activated, no auto trunk opener, no center console.
26 Jul 2016
Pros: The service. Was excellent.
Cons: Everything was good.
30 Oct 2016
Pros: Picked up and dropped off the vehicle with ease. The associates were very helpful.
6 Dec 2016
Pros: Pickup was excellent. The people at desk were very friendly and helpful. They actually HAD a choice of 3 vans for me to pick from. The last time I rented a VAN from another agency they had NO VANS when i went to pickup. They also took the time to show me all the gadgets on the van and how to use them. Very impressed.
Cons: I didn't like the drop-off but was probably due to the airport location. There was absolutely no one in the garage where I dropped the van, and no one in the terminal. I wasn't sure exactly what to do with the van and keys, so I took a lucky guess. I hope I was right, no one there to confirm anything.
7 Jun 2017
Overall a good experience
Pros: The representative was friendly, prompt, and accommodating.
28 Aug 2017
Pros: kind nice reception very polite answered my questions and explained other options very clearly
I didn't change any thing but liked the service :)
Pros: Service was fast and easy, very friendly and knowledgeable. Will use them again and have recommended their services.
Didn't like that I didn't have inspection sticker on window, made me a little nervous that may get stopped. But all was good and I didn't
3 Apr 2016
Pros: Very quick
Cons: Nothing wrong.
9 May 2016
Smelly, Rough ride, EXTREMELY Disappointed
Cons: The smell of the car was intoxicating. It smelled liked cigarette butts were attempted to be covered up by febreze. Additionally, the engine was so loud, I could hardly hear anything.
8 Jul 2016
Outrageous additional charges
Pros: Clean vehicle, friendly staff at pickup.
Cons: I made a reservation for a pick up in Rochester and a drop off at JFK. I called to apply my AMEX certificate, and Hertz gave me a new confirmation number, but they didn't say anything else changed. My original reservation was for about $420 for 4 days, or just over $100 per day. When I went to pick up the vehicle, I was offered a "sale" on an upgrade of $30 per day, which I took. Then when I went to drop off the vehicle, they claimed that the cost would be higher due to a drop off at a different location than the pic k up, even though that's what I was quoted and reserved. I ended up paying $650 for 3 days! That's more than double the daily rate I was quoted!! I let Hertz know of my frustration, and they said "As a goodwill gesture, we will remove the upgrade charges on this rental," which was a mere $30 per day. I gave them the opportunity to honor my original quote, and they still overcharged me by double and called it a "goodwill gesture." There are plenty of rental car agencies out there. Pick a different one.
20 Dec 2016
Pros: Quick service
6 Mar 2017
Chrysler Town and County rental
Pros: Great gas mileage. The seats were very comfortable.
Plenty of room. Nice vehicle if it were New!!
Cons: The windows were really dirty inside, the left rear sliding door had been damaged before we had the vehicle and there was no lock on it. There was even old tape on the outside where someone had taped the door shut. The door wouldn't lock at all, so every time we stopped for more than a few hours we had to take everything out.
The the van came with a Hertz gps built in that locked up more than half the time , getting stuck on the same spot until it reset it's self. The the power switch on the gps didn't work either!!
2 May 2017
Pros: Pick up was super quick and easy. Loved the car it was a Nissan Rogue, clean, low miles, great experience
Cons: Had to put air in the tires but no really big deal
31 Jul 2017
Pros: Nothing, customer service was even the worst I ever dealt with!!
Cons: I called 3 days before my pick up date because I rented the car till Sunday at they were closed so I needed to find out where to take car. The girl on phone said it don't matter because we don't take debit cards and that's what you gave us. I said you took my money within 20 minutes over a month ago. She said read the fine print we would have told you when you got here. I said so what now. She said pay cash or credit card and we run credit check and a $200 deposit. Which at the time I did not know but they did same to my son and never returned his deposit. (Nothing wrong with car they said fees from cost because he was quailed wrong price). So I never got a car ended up driving my own which I did not want to the miles on. They told me 14 days for refund. I will NEVER rent through hertz, I will pay more first.
29 Aug 2017
Great car for travel
Pros: We loved the roominess of the seats and lots of leg room in the back. We also like the size of the trunk area. I would consider owning one of these models.