Pros: Picked up and dropped off the vehicle with ease. The associates were very helpful.
6 Dec 2016
Pros: Pickup was excellent. The people at desk were very friendly and helpful. They actually HAD a choice of 3 vans for me to pick from. The last time I rented a VAN from another agency they had NO VANS when i went to pickup. They also took the time to show me all the gadgets on the van and how to use them. Very impressed.
Cons: I didn't like the drop-off but was probably due to the airport location. There was absolutely no one in the garage where I dropped the van, and no one in the terminal. I wasn't sure exactly what to do with the van and keys, so I took a lucky guess. I hope I was right, no one there to confirm anything.
Cons: The smell of the car was intoxicating. It smelled liked cigarette butts were attempted to be covered up by febreze. Additionally, the engine was so loud, I could hardly hear anything.
8 Jul 2016
Outrageous additional charges
Pros: Clean vehicle, friendly staff at pickup.
Cons: I made a reservation for a pick up in Rochester and a drop off at JFK. I called to apply my AMEX certificate, and Hertz gave me a new confirmation number, but they didn't say anything else changed. My original reservation was for about $420 for 4 days, or just over $100 per day. When I went to pick up the vehicle, I was offered a "sale" on an upgrade of $30 per day, which I took. Then when I went to drop off the vehicle, they claimed that the cost would be higher due to a drop off at a different location than the pic k up, even though that's what I was quoted and reserved. I ended up paying $650 for 3 days! That's more than double the daily rate I was quoted!! I let Hertz know of my frustration, and they said "As a goodwill gesture, we will remove the upgrade charges on this rental," which was a mere $30 per day. I gave them the opportunity to honor my original quote, and they still overcharged me by double and called it a "goodwill gesture." There are plenty of rental car agencies out there. Pick a different one.