Pros: The enterprise location I paid for the car with couldn't pick me up, so they transferred it to a location that could pick me up, even though that location wasn't offering the price I paid. The car was new and pristine.
I needed to rent a car while shopping for another. I was able to buy a car after only one day of my three day rental. They took it back after one day and credited me for the other two. I was able to return it to another location next to that dealership. No questions asked. Everyone was very kind and friendly.
Cons: Limited weekend hours. I got lucky and the location I went to was open, but trying to get in touch with anyone on the weekend proved impossible.
19 Nov 2016
Very considerate people gave me a great experience
Pros: As soon as they found out there were some problems with the car I rented they gave me a big discount without thinking twice.
Cons: The car I rented hadn't been completely checked for problems - the oil was low and the brakes needed changing.
15 Oct 2016
Pros: Awesome staff! Very friendly.
Cons: Location in proximity to airport, and no pick-up/ shuttle service
21 Oct 2016
Cons: This office charges a drop if the car is dropped off to the RDU location. Can this be eliminated/addressed, please?
3 Jan 2017
Pros: Everything! Awesome vehicle selection, customer service and easy return.
Cons: No complaints here
9 Jan 2017
Pros: Professional and friendly staff. Great car at great price. Convenient pickup location sealed the deal.
Cons: Had to caccel it wasnt the airport place and wouldnt transfer reservation
8 Apr 2016
Pros: Absolutely Nothing, customer service was terrible.
Cons: Rental car broke down I had to find transportation to pick up another rental at my expense. Not only did I jot get another rental no one seemed to care if I was provided transportation or not. I will never rent a car from Hertz again
7 May 2016
Pros: It was a convenient location for pick up & to drop off the rental car. Staff was courteous.
28 Oct 2016
Cons: The car was really dirty.
12 Nov 2016
Wouldn't let me cancel the rental
Pros: Hertz wouldn't let me cancel my car reservation even though my trip was cancelled two weeks before going. Not the service I'm used to.
Cons: I had to cancel my trip but still got to pay for the rental car. Seems dishonest to me.