The car rental location was closed when we arrived
Cons: We did not get the car as location was closed. We had to get another ride back to the airport from this 'Off-Site' 3rd party car rental place ...not actually an official Budget rental site. We had to go through the rental process from start to finish at the airport. Luckily we were able to get the car we wanted as a 'walkup' to the counter!! I will never book through Kayak again
19 Jul 2016
Excellent and friendly customer service!
Pros: I actually rented a car at a location away from the airport, but staff at the airport helped us get a car on-site and got us a great rate on a larger vehicle.
7 Aug 2016
Kayak is A Nightmare to Rent From
Pros: Absolutely nothing! It was a nightmare from beginning to end. I will be happy to tell you all about it.
Cons: The rudeness, the lies, the filthy office, the lack of assistance, the list goes on and on.
Cons: I had a 12 o'clock pickup time at a location that, unknown to me, closed at 12 o'clock. How can that even be possible? And then on top of that when I got there at 11:50 my vehicle wasn't even there and I was forced to wait. Although I was offered a car that just happened to be there and ready at twice the price. I arrived by taxi and never once was it mentioned that a $20 credit/reimbursement might be an option even though I later read that on the website. The employee tried to sell me the insurance by questioning my insurance deductible and trying to convince me that my $500 was most likely $5,500. What a terrible tactic to sell me something I already said I didn't want or need. He also went on to warn me that more accidents happen in Palm Springs than any other California city. Really? Come on! Overall I left feeling dirty and that Hertz tried to take advantage of every in order to get more money out of my pocket.
Cons: 1. The radio worked intermittently.
2. I rented a car from PSP and was then told to pick up my car in Cathedral City. I was then told it would cost more to pickup at PSP.
3. I waited in line for nearly 30 min. because the computer was down.
4. The person at the desk was rude and condescending, he took absolutely no responsibility for the error in rates and blamed it squarely on Kayak.
I will never rent from HERTZ again. this was a horrible experience.
Justin M. Riordan
30 Sep 2016
Cons: Pre booked a mid size car. When we got there to pick it up we were told they don't have one. A Toyota Yaris is all they have. My golf clubs barely fit.
18 Nov 2016
BAIT AND SWITCH, TYPICAL OF THE INDUSTRY
Pros: The agents smiled and were articulate while they attempted to carry on what I am sure are the directives of their managers.
Cons: I DIDN'T GET A CAR BECAUSE THEY WANTED TO CHARGE ME $125 MORE THAN MY RESERVED RATE. I ENDED UP WALKING OUT AND CARLESS.
I ordered an economy vehicle about an hour before pickup and had a reservation confirmed.
I walked into the store and they told me first that nothing was available. This was disappointing to say the least. I explained that I had foregone a car from the enterprise across the street which closed at 5 because of the rate promised to me (they close at 6).
The kind agent then told me that I could wait for half an hour to see if the last two reservations that were made further in advance showed. I waited because I had already forfeited my other options.
At fifteen minutes after the other reservation, they signaled me to come to the counter and told me I was in luck. However, after taking my ID and credit card, a woman came in and checked in with the other agent (the other reservation). I was told I was out of luck again, but then they advised me they did have one other vehicle available. To my dismay, it was 4 or 5 classes above (but a Kia nonetheless and frankly in my book a kia is always economy). IF I was willing to pay $125 more for my week, then they would make an exception and put me in the vehicle.
I explained that I thought Hertz's policy was to offer a complimentary upgrade to a class above (how ever many it took) if a customer had a reservation in classes below. She told me to hold on while she called her manager. I told her I would even be willing to drive the car back the following day and switch it out for an economy and the agent said her manager would only approve the entire week upgrade (with an up charge no matter what) to drive out with any vehicle.
Because this is not the first time I have had this happen with hertz, I simply refused to pay any more than my reservation price. They refused to honor the reservation. So, I ended up carless until the following day when I booked with enterprise.
Hertz in this area has horrible customer service.. I have been paying out of pocket for rental cars for 12 weeks waiting on my rare vehicle repair. They had an opportunity with me because I walked to their location from my car accident. Misinformation during that rental caused an agent to literally take a car from me when I had been told my rental had been extended and they failed to do so. (I was literally driving a "hot" car for two days.). Then, when I got my bill for that trip, I had been overcharged by almost $500 and had to wait almost three weeks total for the refund.
There is a lot of competition among rental companies these days and I highly recommend enterprise or budget over Hertz any day. This was the last time I will fall for their competitive pricing only to be worked over by commission-hungry agents. I am not the only person that feels this way and I will no longer book these cars for my clients. (Last year I booked over 360 car reservations for my travel clientele.)
24 Nov 2016
Cons: Hertz "Local Edition" is a joke at almost every location. Understaffed, dirty cars in poor condition.
One can do much better with Enterprise.