Pros: The entire experience was very positive with friendly employees and great service. I particularly want to commend the man at the airport who helped me get to my car at the second location in St. George (I didn't realize it was not at the airport) who was extremely friendly and accommodating. The employees at both locations gave exceptional service.
Cons: My entire experience was positive.
26 Feb 2017
Cons: Will never use hertz again. Charged for two days of insurance on less then a 24 hour rental.
6 Mar 2017
Use another company
Pros: The only positive thing I can say is the car was very clean - and it got good gas mileage.
Cons: I was given the run-around, both at the airport and at the downtown location. The agent at the airport promised me a vehicle if I would return in 20 minutes. After killing time at the airport, I returned in 20 minutes like he asked. He then told me he had no car for me and I would have to pick it up at the downtown location. They have no shuttle service, so you are on the hook for a taxi ride, which you have to call for and wait another 20 minutes for. The downtown agent said she had just given my car away, but if we wanted to wait (again!) she would have one "very soon" for me, but it would cost more per day because it is a bigger vehicle. I declined. Then magically "my" car appeared! It took 2 hours total from the time I first contacted Hertz at the airport until I finally was in my car. The downtown agent was very, very rude and made this whole fiasco my fault instead of Hertz. Will never rent from Hertz again.
8 Mar 2017
Pros: Not applicable as they were closed.
6 May 2017
Cons: Cleanliness of the car could have been better.
27 May 2017
Pros: Got an upgrade unexpected. Nice car excellent service
17 Jun 2017
Mediocre service at best
Pros: The girl who returned my rental was exceptionally polite.
Cons: This location seems permanently understaffed, and has terrible hours. The man who I got the car from was at best brusque with people and bordering on outright rude. Overall, there was an attitude that the Hertz location could care less if you were happy because they have bigger and better clients than you.
22 Jun 2017
Cons: I wasn't able to pick up a car as I had chosen the wrong rental location. My fault, but there was no contact for me to change or cancel my rental.
15 Jul 2017
No cars, terrible service.
Cons: I confirmed my reservation online. I called the rental location to conform and they said that they where sold out. The agent I spoke with was very rude also.
Cons: Had to wait for the car to be cleaned, eventually i had the car 30 minutes after the pickup time.
8 Jun 2016
Cons: I had reserved an intermediate SUV. When we got there, they said I would be driving a Ford F150 pick up truck. I had a lot of gifts and baby stuff that I needed to transport and since they didn't have a cover for the truck, we were unable to find a suitable SUV anywhere else.
They told us that the truck was classified under the SUV category.
This is the last time I will EVER reserve through Budget. I'll stick with Enterprise who has NEVER messed up a reservation yet.
30 Dec 2016
Cons: When we picked the car up the pregnant sales woman was less then helpful. The car was very dirty inside, there was a light saying oil change. The car just felt like it needed attention and regular maintenance.
3 Jan 2017
Bait & Switch
Pros: Reserved a full size car for $268 for 5 days. When I showed up they had absolutely no cars and offered me a eight passenger van for $450. I got totally ripped off!
Cons: Reserved a full size car for $268 for 5 days. When I showed up they had absolutely no cars and offered me a eight passenger van for $450. I got totally ripped off!
29 Jun 2017
Very Accomodating but Limited Selection and Expensive Insurance
Pros: This location didn't have the SUV I requested, so they upgraded me temporarily to a 10 passenger van and then gave me a pick-up truck ( which was still an upgrade. ) as soon as they had one available. Overall, they were quite easy to work with at the store and a much better experience than I had at one of their local competitors in town a week prior. The truck I got was brand new, with less than 500 miles on it, and was immaculately clean. The van was also fairly clean, albeit it had a bit of sand on the floor, which I'd expect for the Utah desert.
Cons: I don't know if they were just going through an unusually busy June with the National Park nearby or what, but it seemed like they only had 1 or 2 of each type of vehicle on the lot so it was pretty much impossible for them to have everything the online site said they had.
Also, while Budget is usually pretty economical to rent from, if you have to use a debit card or your card is declined ( mine was declined because of my bank's traveler's protections.), their corporate policy requires you pay for the rental insurance, regardless of whether or not you have your own, which almost doubles the per day cost of the rental.