Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

×
Your browser will soon be unsupported by KAYAK.
Update now and keep on travelling with us!

Chelsea Car Hire

Fri 9/12 Pick-up
12:00
Sat 10/12 Drop-off
12:00
Compare vs. KAYAK all | none

Chelsea car hire reviews and directory

Payless
payless
Car hire reviews:
OK (6.1, 57 reviews)
Car hire locations in Chelsea:
1 location
Payless
Locations in Chelsea
15 Transportation Way
+1 617 561 0139
  • 5.8
  • 6.5
  • 6.9
  • 5.1
  • 6.0
Recent reviews
6.4 Good
4 Nov 2015
Pick up wait time unacceptable
Pros: The car was nice and very clean
Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.
5.6 OK
11 Nov 2015
Meh
Pros: Nice people.
Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.
7.2 Good
26 Oct 2016
Long time check in and out
Pros: Price was great
Cons: Check in and out was too long
5.2 OK
2 Dec 2016
Logan dropoff horrible
Cons: The dropoff at Logan had only one person working - and he was at the front desk. It took me over 35 minutes after unloading my car to just confirm dropoff.
3.2 Mediocre
27 Oct 2015
Understaffed
Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.
3.6 Mediocre
10 Nov 2015
Self Serve Car Rental?
Pros: The few folks working at PayLess were very nice and working very hard, there were just too few of them. The car ran well.
Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.
5.2 OK
10 Nov 2015
Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.
4.8 OK
13 Nov 2015
Pros: The car ran well. The clerk at the front desk was very kind and extremely helpful on check-in.
Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.
8.0 Good
16 Nov 2015
Cons: No one was at the counter when I dropped off and there were not clear instructions on what to do. Talked with an employee from another rental company and they told me what needed to be done.
9.6 Excellent
17 Nov 2015
Easy & Affordable
Pros: Very easy process to pick-up car and the car itself was spotless. Most affordable option there is.
Cons: Due to the cheaper pricing, Payless had the longest line at Boston Logan (by 5-6 people at least). Unfortunately, they usually seemed to only staff one person to handle the long lines.
Avis
avis
Car hire reviews:
OK (5.8, 12 reviews)
Car hire locations in Chelsea:
1 location
Avis
Locations in Chelsea
15 Transportation Way
+1 617 568 6600
  • 6.2
  • 6.2
  • 6.2
  • 5.2
  • 5.2
Recent reviews
9.6 Excellent
3 Aug 2016
GPS system useful
Pros: The integrated guidance system. It was very helpful.
Cons: An independent GPS system was not available at pickup time.
8.4 Excellent
1 Dec 2016
Pros: Drop-off service was very fast.
Cons: Return to terminal (public transportation) was unfriendly and not helpful at all. No Avis shuttle.
4.8 OK
2 Jun 2016
AVIS is a rip off and a monopoly.
Cons: I honesty would not rent from any of the majors unless I had no other choice.
6.0 OK
4 Jul 2016
Pros: Below avg. rental value. Agent in boston was great
Cons: Screwed up my return charge.
7.6 Good
11 Jul 2016
Avis counter in Boston
Cons: Not for the first time, there never seem to be enough people behind the car rental counters at Logan airport in Boston - and not just at Avis but with other car rental companies there. That isn't true in other places (such as the Seattle or S.F. airports). Perhaps it is a problem to find employees - but Avis used to try harder to have efficient service...
9.2 Excellent
30 Jul 2016
missing fluids
Cons: windshield washer fluid was empty.
6.4 Good
14 Aug 2016
Give your review a headline
Pros: August 7th wait time (1:00 to 2:15 PM) to pick up a car is unacceptable! This problem needs to be corrected. E.C. Sherry Jr.
2.0 Poor
27 Sep 2016
criminals
Cons: avis is terrible. they were completely incompetent, couldnt even connect me to the local office where i would have picked up, and tried to charge me $500 more to change a minor error in drop off. I thought kayak would default my drip off to the airport location but did not. when I went to fix it they wanted to gauge the price. I ultimately cancelled and took alamo instead.
5.2 OK
8 Oct 2016
Cons: Hidden fees, long wait at checkout
6.0 OK
27 Oct 2016
Cons: They didn't have the size car i requested even though we needed it to be a specific size for my mom to put her mobility scooter in. It was expensive. Line was long to try to fix the error to get her a car that was the right size to fit her scooter.
Enterprise
enterprise
Car hire reviews:
Good (7.9, 8 reviews)
Car hire locations in Chelsea:
1 location
Enterprise
Locations in Chelsea
324 Marginal St
+1 617 887 1628
  • 7.5
  • 8.5
  • 8.0
  • 7.5
  • 8.0
Recent reviews
5.6 OK
27 Jul 2016
Pros: Very sweet service rep. Gave me the phone number of a taxi to get where I needed to go after the rental.
Cons: Problems with the car. I have already spoken with the manager who was understanding and helpful with a resolution. Had to wait for the car because I wanted a smaller car than what I was given. Avoid Ford Focus cars - they shimmy and I didn't feel safe or relaxed driving it.
5.6 OK
7 Aug 2016
Cons: Had to wait in a long line about 1.5 hours to pick up the car!!
3.6 Mediocre
20 Sep 2016
Pros: I was called by enterprise saying the location pick up didn't have what I needed and sent me to different location that charged me triple the original quote. Sadly I probably won't go through kayak for future car rentals.
10.0 Excellent
20 Sep 2016
Thx for picking us up!
Pros: Super friendly staff
10.0 Excellent
2 Oct 2016
top-notch customer service!
Pros: The people who worked with me were so kind and friendly! The warmest and most personable rental car employees I've ever encountered. I was pretty grumpy after travel and navigating rush hour Boston traffic, etc., and they really turned my day around with their enthusiasm and friendliness.
Cons: Everything was great.
8.4 Excellent
10 Oct 2016
It's Relative
Pros: The staff in Chelsea were friendly and efficient. It was way cheaper than renting from the airport even though it was convenient to the airport.
Cons: There was a factory recall on our vehicle. We appreciated being informed immediately, however the staff in Pittsfield wasn't nearly as friendly and we ended up with a car not nearly as nice.
10.0 Excellent
13 Oct 2016
Smooth, easy transaction. Excellent value.
Pros: We chose to rent from this location rather than the airport, as the cost was just over half, including cab fare to and from the airport. The initial transaction was quick and smooth, the car served us well with no problems, and when we returned the car we were in and out in no time. Great value here!
10.0 Excellent
19 Oct 2016
Pros: Great experience!!
Europcar
europcar
Car hire locations in Chelsea:
1 location
Europcar
Locations in Chelsea
Please Go To The Advantage Counter
+1 617 567 2491
Flight Car
flightcarad
Car hire locations in Chelsea:
1 location
Flight Car
Locations in Chelsea
85 American Legion Highway
844-742-5870
Hertz
hertz
Car hire locations in Chelsea:
2 locations
Hertz
Locations in Chelsea
240 Prescott Street
6175684182
450 Mcclellan Highway
Sixt
sixtrentacar
Car hire locations in Chelsea:
1 location
Sixt
Locations in Chelsea
123 Eastern Ave
+1-844-2677498
Thrifty
thrifty
Car hire locations in Chelsea:
1 location
Thrifty
Locations in Chelsea
40 Lee Burbank Highway
U-Save
u-save
Car hire locations in Chelsea:
1 location
U-Save
Locations in Chelsea
USave Boston Logan
77 travellers who hired a car in Chelsea gave the car agency they used an average rating of 6.2

Car hire locations in Chelsea

Chelsea
Close
Would you like to save as your currency permanently or for this visit only?
Close