Cons: No phone call no email stating that the reservation was made for a time they are closed showed up to the office with a sign stating to call a number called the number and was basically told you didn't show by closing time so there's nothing we can do.
23 Jul 2016
Cons: I had to wait over an hour to pick up the car
23 Aug 2016
Waited a bit for pickup
Pros: Rental was upgraded from Compact to a CUV (Rav4)
Cons: Renter called me day before to confirm timing. Since their office closed at 5pm (original pickup time); I advised I would be there at 4pm. i was but vehicle wasnt on site till 4:30.
Pros: I liked the car and the guy who dropped me off at my car
Cons: As I walked in I was grosses out by the smell, it smelt like someone threw up in the store it was awful! I made a reservation because I had a timeline and needed to be at lax at a certain time.. When I get there I was told that my car was getting an oil change.. While I waited the employees texted on there phone, I know because I could hear the alerts continue to go off... Frustred I waited for the car to return which was 30 minutes late and when I finally got the car I realized it didn't have gas... So not only was I already late Bc of the oil change now I have to go get gas... Not a happy camper and won't ever rent from this enterprise again!!! No thanks.. I have rented about 100 cars in my life and this was the worst experience so far!