Cons: Should have been given discount because of cigarette smell
12 Feb 2017
Hertz Rent-a-Car Myrtle Beach
Pros: Knowledgeable customer service agent
20 Mar 2017
Pros: Good employees, very courteous
Cons: Had to wait on a car
26 Mar 2017
Location miss represented
Pros: Car was ok
Cons: Kayak said car was at airport in Myrtle Beach. Not at all. After going to Hertz airport counter they said this has happened 20!times this week alone. After a 20 dollar cab ride we went to an urban Hertz location to get the car. Then another 20 dollar cab ride for the return.
28 Mar 2017
Pros: The car I got was a Ford Focus. I loved it so much I am now looking into getting one myself. Fantastic gas mileage!
I thought the price was reasonable for what I needed.
Cons: The person who helped at arrival and drop off was a little low on customer service friendliness. He put off the vibe of just going through the emotions and was blah. The lady we spoke on the phone though was lovely. I was hoping to see her but never did.
28 Mar 2017
Bad Car, Poor site!
Pros: I could only use the car for two days out of four because of the engine light (transmission light) stayed on. I could not reach anyone at the rental place, and they were closed on Sunday. Also, I had to pay $20.00 to go off site to get the car...what a drag.
4 Apr 2017
Beware - facility is not at the airport
Cons: The rental location was not at the airport and required other transportation to get there which added to the cost. The location was in a strip mall and had probably 15-20 total cars. The car also smelled vaguely of smoke.
8 May 2017
Received a very nice Nissan Altima and it was GREAT on gas!
Pros: The service and the car
Cons: The Hertz logo is black so it was hard to find the location of the building
8 May 2017
Cons: The distance between the airport and hertz location was unreasonable. Drop off was not a problem but getting there I was not do again, any savings by renting away from airport was consumed by taxi service to pickup
15 May 2017
Pros: Not much, but at least it ran and got us to where we needed to go.
The woman at the checkout counter at Myrtle Beach was very friendly.
Cons: The car didn't even have an Aux plug or USB port. It wasn't just a compact car, it was clearly very low quality. I rent cars regularly and this is the most basic car I have rented in years.
The insurance rates are also absurd...it cost more than the daily rate for the rental.
Pros: Nothing at all
Even the customer service was bad
Cons: I reserved my car online the day before and had confirmation. I Traveled from Nj to Sc with my toddler, car seat, stroller, and luggage. I got to budget to pick up my car they did not have any cars available and there was 'nothing that they could do"
I spoke with management and they said 'sorry' . We had to wait in the airport for FOUR HOURS BEFORE family from NC got there. Budget will never hear from me again and I will continue to share this story from hell
8 Nov 2016
Pros: Drop off people were cool.
Cons: U normally have to walk very far with your bags in Charleston after u drop off car.
18 Feb 2017
Pros: Staff very friendly and nice
Cons: Car was not ready - ordered night before - had to wait over an hour to get it
9 Mar 2017
Great Agent there.
Pros: I'm glad the Myrtle Beach Grand Strand Mall location is open on Sunday's. That is helpful. The gentleman working there that day was very courteous and thorough. He was busy, but always kept smiling.
The vehicle rented was fine, certainly suited my needs.
Cons: When I picked up the car and drove off I realized it only had under a 1/4 tank of gas. I immediately called, he made a note of it on my rental agreement. That's fine but inconvenient to say the least. I was told the car was returned the day before and they didn't have time to gas it (yet). The vehicle had a very strong cologne smell. Not deodorizer but a cologne.
21 May 2017
Easy In & Out
Pros: Nice quick customer service at the counter, car right out front door, clean car. Quick return. Everything was great.
14 Jun 2017
Cons: The car was not ready when I asked it to be and they asked me to come hours later. I accommodated and then the car they gave me smelled awful, reeked!! I asked for a freshener, the atenednant said she didn't have one... then I tried to drive off, reverse wasn't working properly. The mechanic on scene said I was driving the car improperly -/ what??? I'm 30... I know how to put a car in reverse. Then I started driving and the transmission was having issues, the car would not switch gears even after reaching 6 or 7... I went back again. The mechanic said I was driving the car wrong, then I urged him to take a ride with me. Then he was like "oh, actually you're right.." are you kidding me???? I demanded I get a new car, the attendant just shrugged said sorry. I called corporate two of your phone attendants just hung up on me after I asked for a supervisor because they were giving me no help. I finally got a car because a lady dropped hers off and saw how distressed I was. She told me to demand to take hers. So I took her dirty car..... horrifically bad experience.
22 Jul 2017
Cons: Budget refused to rent me the car I reserved through KAYAK. I did not have a return ticket therefore I could not use a debit card. I do not have a credit card. Kayak should have told me that if idle one way I would not be allowed to rent a car without a credit card.
30 Jul 2017
Cons: We were told one thing at the airport Budget desk but told another when we picked the car up from Sears Automotive. Unfortunately, we were lied to and Budget did not do anything to understand and help us out. Unfriendly service from the moment we picked the vehicle up from Sears. Never using Budget again.
28 Aug 2017
Pros: Friendly staff, once you found the place
Cons: It's not easy to find. In a huge mall along with a sears auto workshop
6 Sep 2017
Pros: Car was new, clean, comfortable and had great gas mileage.
Cons: We waited in the airport Budget line for the rental car for 1.5hrs which was bad enough but it was even worse that when we finally got to the front desk, we were notified our reservation was for the Budget location at the mall vs the airport. We were advised to take a taxi to the mall. Huge waste of time, more money spent and an inconvenience! When making the intitial reservation, I selected MYR and would not have known the airport address from the mall address. Additionally, the mall was not open on my return date so I had to pay extra money to return the car to the airport. Overall, the rental process was a very frustrating and somewhat unpleasant experience.
Pros: When we went to pick up car Maggie helped us she was friendly & helpful we where in and out in 10 min Great deal on the price of the renal and everyone was great would highly recommend Avis
4 Aug 2017
Pros: The drop off at the sears
Sign was too small to see that it was in auto center
Again the site didn't specify it want the airport
Cons: This could really mess people op
For me it cost money but for someone else they will lose their flight
9 Aug 2017
Reservation for car ended up being at the local mall
Cons: The car reservation I made for my arriving flight was booked at the local mall rather than the airport. Had to cancel because they couldn't accommodate the change and then scramble to find another provider.
12 Aug 2017
Cons: Long lines, rude staff and no cars on lot. Lots of angry customers and the staff were rude not apologetic. First and LAST time with Avis
19 Aug 2017
Cons: I made a reservation and I was delayed by lack of vehicles for over an hour
28 Aug 2017
Pros: Worth going to this AVIS away from the airport taxes!
Cons: I had booked a compact car that would be equivalent to a Ford Focus....then offered a Kia Rio, which is a sub-compact....so to get a car that can fit my golf clubs I had to pay $5 more per day....that was unexpected.
Not sure why rental cars are always so much more expensive in the US than in other countries (where vehicles cost more to purchase)?
29 Aug 2017
Pros: The rental agent was concerned that the vehicle we had booked might not be comfortable enough and found a coupon to upgrade us to the next level of vehicle (Ford Taurus). We had a late flight departing and the car was due 6 hours before and he found a way for us to have the car beyond our return time.
Pros: The size of the vehicle was good and the staff was polite.
Cons: To start we requested that we get a rental at the airport but was assigned a car rental offsite which caused an extra cost to get there. Once we were there the car smelled like cigarettes and ran poorly. They did not have another car in that category to rent so we took what was offered. Make sure when you book with kayak that you get what you requested before finalizing the transaction!!!
7 Jan 2017
my worst experience with all the Enterprise car re
Cons: poor customer service on this location!
5 Mar 2017
Cons: When I arrived at Enterprise they were understaffed. Had to call in workers and people waiting to rent cars. No car available for me until someone happened to bring a car in. Quickly they washed the car and gave it to me.
Honestly not happy. A lot of wasted time waiting around. :(
26 Jul 2017
No car available.
Cons: I booked a reservation for a car but no car was even available
51 travellers who hired a car in Conway gave the car agency they used an average rating of 6.1