Cons: Should have been given discount because of cigarette smell
12 Feb 2017
Hertz Rent-a-Car Myrtle Beach
Pros: Knowledgeable customer service agent
20 Mar 2017
Pros: Good employees, very courteous
Cons: Had to wait on a car
26 Mar 2017
Location miss represented
Pros: Car was ok
Cons: Kayak said car was at airport in Myrtle Beach. Not at all. After going to Hertz airport counter they said this has happened 20!times this week alone. After a 20 dollar cab ride we went to an urban Hertz location to get the car. Then another 20 dollar cab ride for the return.
28 Mar 2017
Pros: The car I got was a Ford Focus. I loved it so much I am now looking into getting one myself. Fantastic gas mileage!
I thought the price was reasonable for what I needed.
Cons: The person who helped at arrival and drop off was a little low on customer service friendliness. He put off the vibe of just going through the emotions and was blah. The lady we spoke on the phone though was lovely. I was hoping to see her but never did.
28 Mar 2017
Bad Car, Poor site!
Pros: I could only use the car for two days out of four because of the engine light (transmission light) stayed on. I could not reach anyone at the rental place, and they were closed on Sunday. Also, I had to pay $20.00 to go off site to get the car...what a drag.
Cons: U normally have to walk very far with your bags in Charleston after u drop off car.
18 Feb 2017
Pros: Staff very friendly and nice
Cons: Car was not ready - ordered night before - had to wait over an hour to get it
9 Mar 2017
Great Agent there.
Pros: I'm glad the Myrtle Beach Grand Strand Mall location is open on Sunday's. That is helpful. The gentleman working there that day was very courteous and thorough. He was busy, but always kept smiling.
The vehicle rented was fine, certainly suited my needs.
Cons: When I picked up the car and drove off I realized it only had under a 1/4 tank of gas. I immediately called, he made a note of it on my rental agreement. That's fine but inconvenient to say the least. I was told the car was returned the day before and they didn't have time to gas it (yet). The vehicle had a very strong cologne smell. Not deodorizer but a cologne.
Pros: The size of the vehicle was good and the staff was polite.
Cons: To start we requested that we get a rental at the airport but was assigned a car rental offsite which caused an extra cost to get there. Once we were there the car smelled like cigarettes and ran poorly. They did not have another car in that category to rent so we took what was offered. Make sure when you book with kayak that you get what you requested before finalizing the transaction!!!
7 Jan 2017
my worst experience with all the Enterprise car re
Cons: poor customer service on this location!
5 Mar 2017
Cons: When I arrived at Enterprise they were understaffed. Had to call in workers and people waiting to rent cars. No car available for me until someone happened to bring a car in. Quickly they washed the car and gave it to me.
Honestly not happy. A lot of wasted time waiting around. :(