Pros: Staff was friendly enough. Decided to reserve a midsize car on Christmas Eve so it's understandable the selection was minimal. We got a 2016 jeep. Drove well and was comfortable for five adults. I love playing the game of do I/don't I get the the insurance. I wasn't going to, but my sister convinced me otherwise. In hindsight we returned the car in it's original condition so the extra $$ on insurance sucks, but I guess I'm also grateful I wasn't in an accident at all over the holidays lol.
Cons: There was a quarter of a tank when we received the car. It's understandable we should return the car as we receive it, but it's so much easier and way more convenient to start a road trip with a full tank and not have to stop at a gas station basically right after getting the car.