Cons: I wasn't pleased with my overall experience - customer service by Morgan was poor, casual & lacked professionalism. There was no greeting like hello, how may I help you? She just asked me for my name & the documents. While my transactions was being processed, she chatted, laughed & yelled to conversate with the staff outside cleaning the car.
12 Aug 2016
No drop-off/pick up from airport
Pros: I searched for SFO locations and didn't realize this branch didn't offer pu/do services until after I booked. Had to spend an extra $40 for Uber to take me to and from airport. Also they give the car to you at different gas levels. I prefer receiving the car at full gas, so I can just fill up and return but because I got the car at 1/4 I had to keep filling it with $10 to make sure I didn't pay for more gas than necessary. Everything else was fine.
Cons: No shuttle service and car didn't have full tank of gas.
25 Jul 2016
Pros: The person, Robert, did a great job of looking for a car for us and working with us. He managed a difficult situation very well.
Cons: There was an issue getting the car because the dealer only bad trucks at first. Luckily a car was returned in time for us to get it.
12 Aug 2016
Pros: Price was good compared to others.
Cons: The car did not appear have been completely cleaned and the brakes squeaked on and off the entire week while braking through the drive down the Pacific Coast Highway to San Diego.
30 Aug 2016
Pros: Great service!
Cons: Unfortunately there's no after hours drop off at this location, and they're closed on Sundays.
2 Sep 2016
Either Kayak or Enterprise Gave me a Bait & Switch
Cons: I made my car rental reservation on Kayak for a business trip to San Francisco. When I arrived to pick up my car, I was told that reservation was for another location, and to rent a car there for be three times the price I was expecting. I had to pay because of the business needs. But I will never use Enterprise or Kayak again, and I will make sure to share my review with others, too.
11 Sep 2016
Pros: Bit further outside city, but quicker to get to because of freeway. Staff were really great.
Cons: Tricky to find.
24 Sep 2016
Cons: gas tank half full
13 Oct 2016
Cons: The service at the airport was horrific, there were over 30 people in line and only 2 representatives. When I finally got to the counter the agent told me that my rental was not at the airport but was in downtown San Francisco!! The rental agent told me that they see this quite a bit. Why would Kayak show me rentals downtown when I am at the airport? The rental cost me an extra 70 dollars due to this and I am not satisfied. The car was fine but not happy with Kayak or the whole rental process at SFO.
16 Oct 2016
Cons: Cameron Avenue location was closed. Didn't realize location was away from SFO. Called toll-free # and got a rental from SFO location. They were great. Car was great. Just a delayed and frustrating start.