Cons: I dropped the car off at the body shop that fixed my car and a young lady from the place I rented the car told me that I would have to go back and get it because they were not authorized with them. I thought about it and call back and spoke with someone else and she said oh no problem one of our other offices will pick it up for up. Thank you and have a great day. Had I listen to the first associate I would have had to drive 40 minutes from my job for nothing.
7 Dec 2016
Pros: The location was convienent.
Cons: This was my second rental in as many weeks. Everything was going well initially. The manager had called a few days before to confirm everything; however, the morning of the pick-up I called back to let the manager know that I would be paying with another form of payment. When I arrived at the store, I was greet by a young fellow and preceded with the rental process. He informed me that he was brought in from another store to help at this location. As we go through the process, he asked if I wanted to get insurance, which I answered no. He asked what was my deductible - I said $1000. He muddle, "Just a small scratch, rock pop from the road, its the same. you're going have to pay $1000. OK I said. I was paying with a debit card, so I gave him my license, debit card and two recent utility bills. The exact same bills we used just last week. However, this time I was denied because one of the bills carried a balance. I asked for the manager, after going back and forth with the salesperson. The manager came to the front and explained that he cannot accept the bill with a carry over balance. But these are the exact same bills you accepted last week. "yeah, he replied, "I shouldn't have, but today I'm being audited and I can't take the bill". Thanks, I left, never to return.
Cons: MY RESERVATION DID NOT HOLD MY CAR FOR ME. THE COMPANY HAD RENTED ALL CARS AND I WAS LEFT RUNNING AROUND MANY COUNTIES TRYING TO FIND A RENTAL CAR. I LEFT ABOUT 4 HOURS LATE THAN EXPECTED. I HAD TO RENT A CAR FROM ANOTHER COMPANY