Cons: I booked a car online for 13 pounds a day for 10 days. On arrival I was told I would have to pay an additional 13.25 per day basic insurance. As it was nearly midnight I told them I would take the car for 1 day.
When I returned the car I heard them doing the same con on another customer. I rented a better car for less at Europecar just down the road.
7 Aug 2016
Cons: I will never use Thrifty again, absolutely the worst customer service I have ever experienced.
23 Sep 2016
0ne and a quarter hours waiting at terminal 5
Pros: Car good, service good
Cons: Back to waiting 1 1/4 hour outside in the cold waiting for pickup
Pros: Budget upgraded us (several levels?) because of the inconvenience at pickup, even though we didn't request it. The representative was helpful, kind and cheerful.
Cons: Pick up at the airport was awful in at least 4 ways. We chose Budget because they advertised pick up at the terminal and we wanted a quick, smooth get away. Instead it was a (1) shuttle ride to a (2) very long line in a (3) terribly hot waiting area and a (4) wait for a car to be returned and cleaned so we could start our holiday.