Pros: The car was fine. We had good service from John Froehm (spelling may be wrong) at the airport enterprise after we ended up at a rental location that wasnt' anywhere near where we wanted to be. We were thankful that there was another car that they were able to give us at the location that we wanted. John was very helpful.
Cons: Kayak did not seem to be upfront about the fact that the car we ordered was not anywhere near the airport. This almost became a problem for us but the airport rental place was able to work with us and help us out.
22 Sep 2016
Pros: They upgraded our car for the same price as we had a lot of equipment to take. Staff in Englewood were friendly.
Cons: We went on a two week road trip so did have to get an oil change on the way,
27 Nov 2016
Pros: People very friendly! Easy in and out. Called ahead and was able to upgrade that made driving roomier with our family. Thanks.
6 Feb 2017
Fast and friendly service. Reliable, comfortable r
Pros: Friendly staff. We were lucky enough to get the nice model of the mini van that we rented ...so the heated seats and steering wheel were nice to have in snowy Colorado. Tires had plenty of tread and the car ran well. Happy customer.
3 Mar 2017
I cancelled this rental
Cons: I showed up at the airport where the attendant was pleased to inform me that my rental could be picked up downtown . . . NOT at the airport. This was a surprise. I would encourage you to be much clearer, emboldened type when your 'deals' are not at Airport or where one might logically expect them to be. Cancellation services were awful. Multiple calls to an infinite do loop of automated choices willing to confirm everything but my cancellation. Very disappointed.
29 Mar 2017
Pros: Great customer service. Changed our car option very quickly to accommodate our trip.
Cons: I got charged a Inner city fee when I returned the car at the same location!
24 Feb 2018
Cons: Paid in full for my car rental, Hertz rep grabbed my credit card out of my hand and immediately swipped it telling me hes adding a $200 deposit on top of my rental car fee. Walked out with no car rental and am currently fighting Hertz corporate for my money back. Nothing was posted in Kayak about any type of deposit. The entire staff at Hertz was smug, condescending, everything that is wrong with corporate America. I will never use Kayak again.
Pros: Was running a little late after traveling for almost 24 straight hours. Guys at store waited a little extra before closing so I could still pick up the car on the same day. Extremely satisfied with their customer service