Only one person working and shared for shuttle and
Cons: Small airport, one person only working. Nice guy; however, need two people. One for shuttle and one for drop off. I had to wait 20 mins for drop off.
10 Aug 2016
Not located at the terminal
Pros: The car was perfect, the people are lovely, there were no big issues. There was a chip in the windshield, but not a major problem.
Cons: Not knowing this airport, the assumption was that the rental car would be at the terminal with the other rental car agencies. It was over a mile away, I needed to be accessed by a completely different route. It did cost us a bit of time, but fortunately we were not pressed hard to the minute.
11 Sep 2016
Pros: Nothing, really? I was eventually able to rent a car?
Cons: Impossible to find. Attendant was wildly unhelpful. Cost on kayak was much much lower than cost at the counter. When I tried to get insurance through kayak it didn't happen, so was stuck with a much higher cost by budget.
Can't say enough how bad this experience was.
6 Dec 2016
Cons: there was no one available to drop of the car with. just a phone number to call and a guy saying leave the key in the cup holder.
7 Feb 2017
Pros: I like that a representative was there to pick me up when I arrived at Trenton-Mercer Airport - The manager there was GREAT He came to pick up the car
Cons: I did not like that there was no where to Drop off my car in the morning when it was time for me to leave. - No overnight Drop Off!!!!
26 Apr 2017
Cons: ridiculously understaffed
15 May 2017
Completely unprofessional staff at TTN
Cons: Drop off at TTN were completely unprofessional. During the entire processs both employees were taking personal calls on their cellphones. Less than 5 word were exchanged with the person helping me. He simply took my keys and gave me a receipt. This location also needs better signage indicating where the Budget office is located.
Pros: That I got my vehicle so I could leave the place
Cons: The person at the counter was so rude! No good customer service was given at anytime we were there. He even was on his phone taking a personal call while trying to get our vehicle! Not going to that Avis facility ever again
3 Aug 2016
Pros: Not much was average car company with average car.
Cons: Car was smoked in, took a while to pick up and drop off due to only one staff member.