Only one person working and shared for shuttle and
Cons: Small airport, one person only working. Nice guy; however, need two people. One for shuttle and one for drop off. I had to wait 20 mins for drop off.
10 Aug 2016
Not located at the terminal
Pros: The car was perfect, the people are lovely, there were no big issues. There was a chip in the windshield, but not a major problem.
Cons: Not knowing this airport, the assumption was that the rental car would be at the terminal with the other rental car agencies. It was over a mile away, I needed to be accessed by a completely different route. It did cost us a bit of time, but fortunately we were not pressed hard to the minute.
11 Sep 2016
Pros: Nothing, really? I was eventually able to rent a car?
Cons: Impossible to find. Attendant was wildly unhelpful. Cost on kayak was much much lower than cost at the counter. When I tried to get insurance through kayak it didn't happen, so was stuck with a much higher cost by budget.
Can't say enough how bad this experience was.
6 Dec 2016
Cons: there was no one available to drop of the car with. just a phone number to call and a guy saying leave the key in the cup holder.
7 Feb 2017
Pros: I like that a representative was there to pick me up when I arrived at Trenton-Mercer Airport - The manager there was GREAT He came to pick up the car
Cons: I did not like that there was no where to Drop off my car in the morning when it was time for me to leave. - No overnight Drop Off!!!!
26 Apr 2017
Cons: ridiculously understaffed
15 May 2017
Completely unprofessional staff at TTN
Cons: Drop off at TTN were completely unprofessional. During the entire processs both employees were taking personal calls on their cellphones. Less than 5 word were exchanged with the person helping me. He simply took my keys and gave me a receipt. This location also needs better signage indicating where the Budget office is located.
6 Jun 2017
Pros: Manager called us in advance to tell us that there would be transportation very early in the morning from car return to the terminal. He drove our party separately, we didn't have to wait on a van.
Pros: That I got my vehicle so I could leave the place
Cons: The person at the counter was so rude! No good customer service was given at anytime we were there. He even was on his phone taking a personal call while trying to get our vehicle! Not going to that Avis facility ever again
3 Aug 2016
Pros: Not much was average car company with average car.
Cons: Car was smoked in, took a while to pick up and drop off due to only one staff member.
26 Jun 2017
Cons: Did not feel like a professionally run business. All employees were young got distracted very easily.