Pros: Car was new and clean. Staff was friendly. Free upgrade because the car we reserved was not there.
Cons: Car we reserved online was not available at the location. Confusion between Kayak online insurance and rental insurance at location. Know the difference!
30 Dec 2016
Cons: Took 30 minutes to pick up car I had already booked. Car smelled of cigarette smoke.
6 Jan 2017
Great, supportive rental
Pros: The team at Enterprise worked with me to get our paperwork in order; when we'd been waiting quite a while to pick up our vehicle, they let me have a better car for the same price just to save me time. They were very, very helpful.
Cons: There was no mention of needing a credit card to rent the vehicle. I only use debit, so this turned out to be a major problem. The Enterprise people were very nice about adjusting the proof of credit requirements, though, so I was able to rent the car. Had they not been, though, it would have been a major disaster - being all packed, ready to hit the road in the rental with a kid in tow, only to be rejected because I don't use credit cards. There should be clearer notice of that requirement at the time of placing the order online.
Pros: I wish they had a pickup and drop off service like enterprise. Other than that it was great service for the price. They accepted my debit card with credit check.
2 May 2016
Pros: Convenient pickup and drop off for this one way rental. The car was a nice one and comfortable. Basically was clean, but the windshield needed further cleaning. It was badly streaked, but that was just a minor inconvenience.
21 Sep 2016
Cons: I was uninformed of a credit check and no refund with a debit card purchase unon finding out I could not rent. Completely unacceptable. I did not receive a rental from this company and I am down 138$. Never again.
6 travellers who hired a car in Fall River gave the car agency they used an average rating of 7.3