Pros: Awesome place to rent car. Super friendly, efficient, and eager to get customer the best value.
Cons: If I had to complain about anything, there was a water bottle left in my back seat. Big whoop!!! My new go to rental agency!!!!!!!
28 Nov 2016
Long wait at drop-off
Pros: Person who checked me into car -- great guy. Friendly. Smiles. Smiles mean a lot.
Cons: Took forever to drop-off car. Wanted to just leave the keys and GO! Instead, everyone and his cousin was in that office, including what appeared to be a group of foreign tourists. Their transaction MUST have made it into the Guinness Book of World Records for the l-o-n-g-e-s-t car rental transaction in human history. Good grief!
21 Dec 2016
Pros: Car rental was a good value. Drop off, once I was actually acknowledged and helped ( after 10 minutes ) , was painless and quick.
Cons: Took around 10 min to get acknowledged both picking up and dropping off. Employees were on the phone and passing by, but no eye contact was given. It was my first time renting a car and i didn't know the protocol. First I was told my cash couldn't be accepted, then when I produced a card, I was told to go get my elderly, disabled mother from the car and have her come in. Felt like I was unwanted there and made to feel not welcome.
8 Mar 2017
Pros: Nothing really was outstanding....
Cons: Pickup was scheduled for 9am... car wasnt ready till after 10am. It had not been washed...
15 Apr 2017
Fantastic customer service
Pros: Wow! Such a great employee who helped us. I will absolutely use this location from now on. Knowledgeable, funny, kind. He's a younger white guy who has a beard and is really nice and jokes around. Super customer service.
Pros: Wow, Donica was great. Vehicle was clean and ready to go on time.
25 Oct 2016
Pros: The people great people's skills
Cons: None at thistime
30 Sep 2017
Pros: Interior windows not clean, large smear in front of drivers side, kooks like suction cup for cell phone. Dash and interior marginal, cut ket, no remotes had to manually lock every entry , also, there was a dead rat in handicap parking visible from the offices in side and the employees were discussing who should remove it because they weren't going to while they were three customers standing there listening time for readjusting the management in that office
8 travellers who hired a car in Fallbrook gave the car agency they used an average rating of 7.7