Pros: CUstomer Service was great
Thank you with e z 'nn
11 May 2016
I won't go back
Pros: They have the rental cars.
Cons: Hard to find where they are. There was no sign as EZ car rental. That is Wally Park or something like that. My google map and tomtom navigation couldn't find the address what posted in Kayak.com.
No greetings. No smile. Rude. When a agent and I inspect the car, she skip few thing I points abut dent chips crack. I had to make sure myself. Inside of car smells terrible. Car wasn't good condition also.
28 Jun 2016
Pros: Very affordable rental, no hassles regarding supplemental insurance, etc (booked with credit card), very straightforward and easy, good shuttle service to airport
7 Jul 2016
Pros: The car was clean and comfortable.
Cons: The time it took to deliver the car
22 Jul 2016
Pros: Pickup was great and the car was clean. When I went to return the car there was no where to park and only one person operating the front desk. The agent was tied up trying to resolve a pricing issue with another customer. Even though he was very busy, he was courteous to everyone in the office waiting to rent and return cars.
20 Sep 2016
Vehicle smelled like Vomit
Cons: I arrived at pick up location only to inspect vehicle and find that it smelled like vomit and the seats and carpet floors were stained...customer rep seemed disinterested and unapologetic...I canceled the reservation because they didn't have another comparable vehicle and they are still charging me $50 for canceling after I was inconvenienced and had to pay almost double at another location because of the short notice....will never use that company again
3 Oct 2016
Pros: Good value, good customer service
Cons: Car was a little dirty inside, but not bad considering it was a low cost rental.
31 Oct 2016
Car did the job, terrible customer service
Pros: The rental car was clean and had everything we needed. Good gas mileage.
Cons: The customer service was horrible. When I arrived there was a man working the desk and a woman walking around in back. It took him 10 minutes to log into the computer and when I asked if someone else could help in the mean time he replied he was the only one there. He had a terrible attitude and had no sense of urgency. When he finally got to me (20min later) he tried to give me an old mini van rental, stating that I wouldn't have to wait. I wanted the economy car that I had requested. Well that took another 20 minutes for him to continue with other customers before going out to pick out which car I would get (had to find it in the lot). Overall, I mentioned several times that I was on a schedule and had a reservation to get to. He didn't seem to care of take that into consideration at all. It took 45 minutes for me to complete my rental and get my car. I was late for my reservation and will likely not rent from this company again. A little extra money is worth my time and happiness.
27 Nov 2016
Pros: Was awesome to rent the car at a cheap price for the day. Will definitely do it again when needed thanks Kayak.
11 Dec 2016
Pros: treat badly at the door never had a chance to rent a car Poor customer service
Pros: The van did what we needed it to do. The level of customer service provided at the Amelia Island branch was outstanding.
11 Feb 2017
They had no car
Pros: At least they called and said so
Cons: Would have been nice if they called more than 20 minutes before i was to pick up car they didn't have.
24 Nov 2016
Ever see Seinfeld?
Pros: The price
Cons: They called me after I made the reservation and didn't have the car I rented. At least they called.
4 Jan 2017
Family Road Trip
Pros: Bottom line is that the price was fantastic so naturally I couldn't complain much after that!. One nice thing was that the the agency closest to my home was able to change to reservation to that location.