Cons: I did not like that i had to sit and wait for 30 minutes after the time I booked the car to be picked up. I missed a work meeting and it really messed up my day, as I had it very well planned out. I expected better from Budget. They the inside of the car was not very well cleaned but I had no time to make an issue about as I was already late.
I wish I could get compensated in some way as I do rent cars for work throughout the year and was expecting something a little smoother in terms of a nice, clean vehicle that was there at the time of pick up that i requested.
23 Aug 2016
Budget on Meeting Street -- easy
Pros: They are very easy to deal with
8 Oct 2016
Pros: Friendly service
Cons: Up selling pressure
13 Oct 2015
Pros: The staff was helpful and friendly, and I was able to modify my reservation to match my schedule changes.
Cons: The car smelled like stale smoke and I found $100 for a one-day rental to be excessively expensive.
9 Jul 2016
Quick and easy.
Pros: Drop off took probably a total of 1 minute after parking the car. I would do this again
7 Oct 2016
Cons: No one showed up to work that day apparently. Waited for 2.5hrs and no one ever showed up. Called help line and they didn't help or do anything about it. Had to go to Enterprise instead.
Cons: The Charleston Alamo closes at 2pm but this was not indicated anywhere on the reservation, so I wasn't able to get my car. It never occurred to me to check the hours of a business on a weekday afternoon.
19 Sep 2016
Quick and easy!
Pros: First place I've ever rented from where it didn't take me 15+ minutes to get a car. Very quick process to get the car and it was so much more affordable than everywhere else. Car was clean and ready to go. No wating.
11 Oct 2016
Pros: Reasonable rate for one way rental
Cons: Inside of windshield needed to be cleaned and took a while to get checked in. The reservation was cancelled or lost but quoted rate was honored.
Pros: The car was clean, and got us to all of our destinations.
Cons: We were given the wrong pickup location and enterprise didn't have a record of the Allianz insurance we purchased and told us we could purchase their $36 a day insurance. Apparently people are given the incorrect address frequently.
19 Oct 2016
Pros: Carson was a gem! Thank you!! With Hurricane Matthew having just rolled through, the entire reservation process seemed to be a challenge. There were no cars anywhere! Her professional demeanor and pleasant disposition remained "in tact" throughout. Bravo!!
Cons: I had to wait 35 minutes past my appointed pick up time to grab a car. Again, Hurricane Matthew had just rolled through so it was to be expected.
1 May 2016
Pros: Staff was very helpful and friendly.
10 May 2016
Canceled at last minute
Cons: Last minute trip. last minute res. As I was waiting on UBER to take me to the rental car location, I got a call saying they didn't have any cars. Not sure what happened. Ended up renting elsewhere and had a fine experience with another company that is in a more convenient location just my trip was delayed about 2 hours.
Cons: I had rented that car Toyota.they give hyundai.
9 Aug 2016
Frustrated but at peace
Pros: The people at the Hertz rental office were really nice and helpful.
Cons: Kayak should specify that this rental location is NOT at the airport. We had to pay over $20 for a taxi to this Hertz location. There is a Hertz counter at the airport and we weren't able to utilize them. It was a little frustrating.
4 Oct 2016
Great experience friendly staff and clean cars
Pros: Staff was friendly and helpful
Car was new with no issues
Right at the airport. No buses or transfers