Cons: Told I got a free upgrade only to be informed at the other end I was charged. Some roadside assistance charge added as well without my knowledge. Customer service don't want to know.
Never again Avis!!
Cons: Pestering about purchasing insurance. We get it, most people rented a car or two or three.
The hours of the location did not allow for an after-hours drop in which was inconvenient.
Check in check out process could be quicker.
The vehicle was dirty and you can tell they did not take a look inside as I found wrappers and spare change.