Pros: The customer service and the ease of renting the vehicle
29 Oct 2016
Pros: Good services overall
30 Dec 2016
Pros: Will went out of his way to help us.
Appreciated that they helped solve a mistake we had made.
23 Mar 2017
Pros: Barrington Johnson was very helpful. My circumstances changed a few times and he was very accommodating and professional.
18 Apr 2017
Pros: Awesome customer service at the Hartford airport location!!!
19 Jun 2017
Pros: Picking up after booking at Bradley Hartford airport was a bit of a hassle. When you book the car you book in Hartford but the enterprise courtesy van takes you to an enterprise in Windsor Locks. Their taxes are higher and they try to charge me $100 more. To pick up enterprise in Hartford was 15 minutes away and their courtesy van would not take me. However they told me I could call Uber. After a bit of talking back-and-forth he finally agreed to honor the price that I got.
26 Jun 2017
Another example of service that makes me come back!
Pros: When I brought back the car I mentioned that it smelled of smoke, That was something I had not noticed when I picked the car up but as the week went on the smell got stronger. The young man helping me asked how he could help and I told him I would appreciate not having to pay the $50 fee for dropping the car off at a different location. He asked me to come to the office and the manager there gave me a $25 credit, she could not waive the entire $50 fee but she and her staff's response was so positive and so quick I was fine with the $25.
Pros: The price/value was excellent. The vehicle and economy were a joy.
Cons: Needed windshield wipers and could have used newer tires for all the rain we drove through.
18 Feb 2017
Pros: Overall price.
Cons: Car was low to ground kept hitting my head getting in.
22 Feb 2017
Misleading then charged
Cons: I did a search on kayak for Bradley international airport and a car came up. I clicked the car to rent it and put in my credit card information. Once the credit card went through the site confirmed the pick up with in Hartford not Bradley. I called Hertz to cancel, and they said that because I had reserved through kayak, they would not refund me my entire amount and I was still charged $50.
11 Apr 2017
Excellent customer service
Pros: The customer service was excellent!
Cons: Wish the location was at the airport.
16 May 2017
Pros: Wonderful people at the counter helped me check in;. Thanks!
25 Jun 2017
Cons: Pick-up was ok; had to wait 30 min for car despite that I had already made my reservation well in advance and paid.
13 travellers who hired a car in Glastonbury gave the car agency they used an average rating of 8.7