Pros: Counter person seemed genuinely concerned and apologetic about my treatment at LAX and went out of her way to contact LAX office to see if they found my drivers license which apparently wasn't returned with the rental papers by the person at the Budget lot exit at LAX
21 Oct 2015
Pros: nice and clean car. friendly at pick up.
30 Nov 2015
Pros: Easy to book, very quick pick up and return. Great value and flexibility, we were able to do a one way rental to a different airport for a fraction of the cost any place else. Car was great, new, clean, comfortable and fun to drive.
18 Apr 2016
Cons: Slow again.
18 Jul 2016
Pros: ease of drop off and pick up
Cons: Expensive last minute rental and they couldn't offer me a better deal at the counter because I booked through Kayak
12 Aug 2016
'Hidden likely costs'
Pros: The auto was good--
The chap was great and performed well
Cons: The fact that there was no education given to me about the 'hidden costs' and what I should plan on
2 Sep 2016
Pros: Great car Easy to drop of at LAX
Cons: Gas tank was not full
Reserved car was not available way reserve a car?
29 Sep 2016
Pros: Ease of pickup and friendliness of agent.
11 Oct 2016
Cons: They refused to honor my one-way reservation, also dude at the counter didn't know New Mexico was a state and said he wouldn't be able to work with foreign identification...this place is not cool
Cons: Additional costs (+45%) which I found out when returning a car.
17 Oct 2016
Had to wait a few minutes but received an upgrade
Pros: Efficient and superb value
1 Mar 2017
Pros: The staff was very friendly, expedient and helpful at picking up and dropping off.
28 Nov 2016
Good rental; poor telephone customer service
Pros: Rental was smooth, car was nice.
Cons: Telephone customer service was terrible. Poor communications overall.
16 Dec 2016
Cons: went to drop off car, but there were no instructions on what to do. finally, i wandered into the terminal to find a desk after a few minutes. would be nice to have instructions for this out by where the cars are parked.
3 Jan 2017
Pros: Excellent customer service at the airport
29 Sep 2016
Pros: Excellent service. Very friendly and accommodating staff.
9 Jan 2017
Pros: Polite and efficient service, very quick and easy.
Pros: Staff at the counter were the best and this location is so easy and convenient.
26 Sep 2016
Cons: No place to park car
2 Nov 2016
Great Rental Experience
Pros: Nissan Sentra was a great little car, good mileage, space, a bit weak on power. Dropping in San Diego was like magic, so quick and efficient. And pickup in Santa Barabara at 9 pm was also pretty easy.
Cons: Can't understand why you get such a charge for drop off in another city, especially from Santa Barbara to San Diego. Must be lots of traffic between the two all the time. Seems like a non reason to charge more.
17 Nov 2016
Gas tank price confusing
Pros: The car was great
Cons: I was overcharged for gasoline since they did not deduct the gas price from my final bill, even though I returned with a full gas tank. I also never received an e-mail receipt as the representative at the desk claimed. In the end I paid for a tank of gas that was not reimbursed.
7 Dec 2016
Fast and affordable
Pros: No lines
Return completed in 5 minutes literally
1 Jan 2017
Excellent overall experience
Pros: From Pickup to Drop off, everything is perfect.
6 Feb 2017
Burned on "Manager's Special"
Pros: Standard rental company in the gathering of competitive rental companies in most airport terminals.
Cons: Got the "Manager's Special for $100", for 2 days, which was for a mystery car, but usually you can tell that it's a standard sedan. When I went to pick up, they offered me a Chevy Aero or something tiny, which would have cost the same as if I had reserved that type of car, without the mystery. No big whoop - I ask for an upgrade thinking it would be the difference between this class of car and the next class up.
Nope - $45 extra dollars per day for a 2016 Chevy Impala (I rented in 2017) with 20K miles, that had no features on it and smelled funny. So $226 total for 3 days in a beater car by industry standards. Do you think that's a good deal? Will avoid Dollar in the future when I can.
Not what it seemed - guy plugged in too many extra
Pros: Van was great, pickup was convenient, price seemed good, Drop-off easy
Cons: So day rate meant additional charges, including mileage and hours. That wasn't mentioned in the booking online. I bought the insurance through Kayak's site, but the guy said it was useless, should have bought avis insurance and tried to tack it on.
13 Mar 2017
Hard to find where to drop off
Pros: She was nice and sympathetic to my horrible experience with the car, but didn't do much other than to say call LAX and complain.
Cons: Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.