Pros: Rental price was very low for a one-way reservation.
Cons: Pickup took over 30 minutes. Car wasn't ready / available, even though I came at the time stated in reservation.
3 Feb 2016
Great staff, great car...location dicey
Pros: Brand-new car in excellent condition; friendly, helpful staff.
Cons: The location is dicey. My cab driver who dropped me off asked me twice if I was sure I had the right location and didn't want to let me out of the car! There is no sign and it looked like I was being dropped off at an abandoned garage.
13 Jun 2016
Cons: Off site counter closed 5 minutes before flight landed. Hertz charges $300 more for airport counter pickup.
18 Aug 2016
Pros: It went smoothly
Cons: I couldn't keep my personal car there on site because they close the gates.
27 Oct 2016
Cons: There were a LOT of fees added on after the fact. I was quoted $173 on Kayak but the rental ended up being over $270.
30 Nov 2016
Pros: Reasonable prices.
Cons: The location is very unusual and somewhat difficult to find.
5 Jan 2017
I WAS CHARGED FOR AN ADDITIONAL DAY
Pros: The customer service reps at both locations, South Windham, CT and Sullivant Ave in Columbus, OH, were extremely helpful and courteous. The car was clean and got me to where I needed to go.
Cons: I do not appreciate the fact that I was charged an additional day of rental. This is an error. I will be calling your corporate hq to have the erroneous charges removed from my account.
30 May 2017
Easiest cleanest rental
Pros: They gave me a great car and it took maybe 3 minutes to pick up. Friendly staff great service great vehicle.
Cons: I called to change my reservation to pick it up about 7 hours before I originally wanted to and was told there would be no issue. I talked to 3 customer service people who were clueless and basically said I couldn't, or said the price would be totally different, before being connected to the guy behind the desk at the location I was picking up at. This guy understood what I wanted, made the change and charged me less than the others said I'd be paying! Train your customer service people to match your front desk people and you'll be much better off.
18 Aug 2017
Pros: efficient and found a car less $$$ than the other companies that I had reserved but had NO car now after I arrived/// .
24 Oct 2016
Cons: The clerk did not honor the agreed terms.. would not let me have a car.tried to get 55 a day when the agreed terms were 32 a day...lost a days work
Cons: Worst service ever will never use again they call you back at last minute tell me they have nothing to offer other then small car well 3 kids and a wife dont work in a match box car had to book with another company
25 Apr 2017
Cons: I didn't use pick up or drop off
9 Jun 2017
Cons: Made a reservation 2 months in advance for a car as we were driving a long distance, we were given a jeep while watching another customer without a reservation drive off with the exact make and model of car we reserved. Had to go back in as the reservation was put under the "other driver" which would have made insurance a nightmare had anything happened. Made for a more expensive trip as gas cost is way more then a car would have .... was all just a nightmare
Cons: 1. Too much upselling and attempting to make what you've already booked online at a certain price appear as a discount by saying that the vehicle you requested is actually more but that they've chosen to give you a deal. To be honest, a bit disappointing and mildly insulting. Also, there was a great effort to downplay the value / benefit of the third parties (kayak) insurance package over that offered by the company itself. Having stated that I had already purchased full coverage I was still sort of brow beaten into purchasing their package.
In the end I regret not having just said no thank you to anything extra. Upon reflection I probably should have just cancelled my booking altogether when it became apparent that it was deviating from what I'd already booked. I paid way too much for my experience.
Pros: only place that seemed to have a large suv for rent.
my normal "goto" enterprise said they had one but it turns out they only have them at the airport...for like$300 more!
kinda bait and switch....list them but didn't have them.
21 Feb 2017
Avis came through!
Pros: I needed a quick affordable ride and Avis came through. Good people fast and easy. thanks!
21 Feb 2017
Cons: I had originally booked at the Columbus, OH airports but it booked in different location. It was not at all a good experience..
10 Jun 2017
Pros: The car was newer and ran smooth.
Cons: The car was not cleaned on the inside or outside. The customer service representative just pointed the direction to look for the vehicle at pick up.