Cons: In Juneau an ice scraper is an absolute requirement. The car did not have one
27 Apr 2016
Fast and Courteous Service
Pros: Hassel free
Good quality vehicle
Easy pick up
Easy to extend rental
Cons: Cost seemed somewhat higher than what was quoted.
11 Jul 2016
Could have bought a car for the week for the price
Pros: Everything was great, except the price was unreasonably high. I'm told it was due to the cruise ships being in port, but most cars were not rented.
Cons: The price.
16 Sep 2016
Pros: Clean car. Easy last minute reservations. Easy to pick up.
Cons: Car kinda smelled like cigarette smoke. And, I never received a receipt for my rental since I had to return it when no one was at the desk (early, early AM).
27 Oct 2016
Pros: The staff came out and cleaned the snow off the car and showed us where the scrapper and things were in the car. Fast, friendly service.
27 Jun 2016
Rental went exactly as expected.
Pros: Everything was great. The car was clean, filled with gas and ready to go when we arrived. Paperwork was handled quickly and efficiently and I appreciated the emails I received prior to pick-up confirming the AVIS location.
We were fortunate in that it was a slow day for AVIS -- I was informed that the next three days they were sold out which would certainly affect the pick-up experience.
Good value for Skagway, but expensive by lower-48 standards!
19 Sep 2016
Great service in a small town
Pros: Good selection of cars, quality of available vehicle overall is excellent.
Onsite personnel are friendly, helpful and professional.
Cons: Somewhat pricey, but in Skagway, AL (pop 1057 as of 2015), they are pretty much the only game in town, as far as I know.
Office could be a bit more spacious.
Cons: My experience at the Juneau AK airport was excellent. The company's computer system created a lengthy hassle when I returned the car a little early and the clerk couldn't credit me easily because it was a prepay situation. The company needs to update its computer system.