Pros: Great van!! Excellent customer service, very responsible price!!
6 Sep 2016
Pros: We arrived at the airport with about 5 minutes before this location closed. I called ahead to ask if they'd stay open for a few extra minutes, and Shiree said that she'd be happy to do so. We were so pleased with the customer service! Shiree was also fantastic with maps and introducing us to Missoula.
21 Sep 2016
Pros: good experience
28 Sep 2016
Cons: The cost was higher than the Kayak listed price.
10 May 2017
Kayak booked me at the wrong location and Alamo did not accommodate
Pros: Car worked. Cost was fair. I was allowed to drop the car off at a different location due to Kayak's foul-up.
Cons: I booked through Kayak for an airport pickup, I did not know the street addresses in the town. Without warning me I was booked at a location downtown. Alamo did not allow me to switch to an airport pick up location. I had to uber to a different location at an extra cost and loss of time. The car I was given had been in an accident and had a significant amount of damage to the rear trunk - fortunately it opened ok. Overall C for Alamo, F for Kayak.
Pros: When we arrived at the airport we called the front desk and they immediately sent someone to pick us up since the location is 10 minutes away. The gentleman that picked us up was very pleasant and helpful. He gave us some great recommendations for the area when we told him our plans. Highly recommend based on the customer service we experienced.
7 Nov 2016
Pros: Staff were very friendly and helpful. Vehicle was great for our specific needs.
25 Feb 2017
Pros: The pick-up process was quick and easy. The car had a full tank of gas which is always appreciated. The gentleman where I picked up the car gave me very clear directions on the drop-off process that made my departure easy.
Cons: No comment.
8 Mar 2017
Pros: I dropped it off at 4:15am. Called the Missoula office the day before and was given instructions to leave the car in the Short Term Lot with keys and parking pass in the glovebox.
I haven't received my final statement yet, but I assume it will meet expectation.