Pros: I was called at 4:45pm when I was supposed to pick up the car the next morning at 9am to be told that the car I had reserved was not available for me. The rep was very helpful and tried everything she could to get something comparable. My experience was not the best, however, the representatives who assisted in finding a solution was great!!! I'm very disappointed that the reservation was mixed up and the 800 number I called would not help, I didn't get the rep's name but she didn't want to take responsibility for the error. I've rented with Hertz and would like to continue renting in the future.