Pros: We had a lot of luggage, and the man at the desk could see that it wouldn't fit in the car we had arranged. He arranged a larger car, helped us put the back seats down, and in general was a nice guy.
Cons: I had made my reservation using a debit card, but when I arrived to pick up my car, they said that there policy didn't allow me to rent a car with that card. Luckily, other places were still open so I could go get a car from Hertz - which was a great experience.
25 Sep 2016
Pros: Everyone I interacted with was professional and friendly.
Cons: I found someone's personal items in the care, and so returned to the agency during busy traffic. A coffee spill near cup holder had not been cleaned.