Pros: I was in and out within minutes. The guys there have great customer service. They dress very nice and professional nowadays that's a very nice touch.
30 Jan 2017
Rental from Laguna Beach rather than Cypress
Pros: I liked the ease of picking up the car closer than where I had originally booked the rental. The Laguna Beach Enterprise agent was able to cancel the original booking and provide a car where I was staying.
Cons: With the booking from Kayak I added insurance and while the original booking was cancelled, the charge for insurance has now showed up on my credit card. I will have to dispute this but just got back today. I hope this process will be easy.
15 Sep 2016
Pros: The Enterprise associate Richard was courteous, efficient, and professional in every aspect.
Cons: I just wish that this particular Enterprise office provided walk-in services and not just by appointment only.
Pros: I did not get the rate I was told when I booked car online. When I arrived, they said they didn't have enough cars and third party (kayak) was overlooking. I had to pay extra for an upgraded of what they had available. The car was old and smelled bad!