Pros: The Mgr. was polite and efficient The car was fine.
Cons: The sign at Opryland saying Hertz takes you to a parking lot. Instead of telling you to go in the Opryland Hotel and down a long hallway to a tiny kiosk.
24 Aug 2017
Cons: Car smelled like cigar and/or cigarettes. It was dirty and the key fobs battery was low so the car wouldn't always lock and unlock. Very frustrating!!
26 Aug 2017
Que sera sera..
Pros: Great service and ended up with a bigger car than expected.
Cons: The fact that the price was jacked up 400% due to the eclipse.
7 Nov 2017
Expected Better Quality Car
Pros: The customer service team was fantastic! I used the check in kiosk at the Nashville International Airport and the representative was very helpful! My reservation was actually for a different location and she helped me get a comparable rate from the airport location. I would rate her service as 5 star.
Cons: I have rented cars from several different providers over the years and have varied experiences. I chose Hertz because they had a good price, and I was trying to watch my travel budget. Unfortunately, the base model Hyundai car was lacking some of the convenience features I typically like to see in a rental. I have rented much higher quality cars for a similar price from different providers. I would recommend updating the rental fleet with better quality cars in a similar budget price range. I will probably shy away from Hertz in the future unless it has substantial savings.
27 Sep 2017
The only place to rent!
Pros: We loved the car; I would like this car to rent again (Hyundai).
The car was very easy to drive and handle on the Road.
Kyle was so sweet, easy to talk to, while renting a car.
Cons: Well, I loved this company and the car.no problems
5 Jan 2018
Pros: The car drove fairly well and got good gas mileage.
Cons: They didn't have the carseat we had ordered and called ahead to make sure they had, the car smelled like cigarettes, then I had to chase a car seat down at another location that turned out to not actually be a carseat.
Pros: The staff member had everything ready to go and I wad in and out efficiently.
Cons: Car was parked in an odd spot that required a littl maneuvering to get going.
10 Oct 2016
Wrong price charged then what was quoted
Pros: My reservation got all messed up and they had my location wrong and I had to drive an hour away to pick my car up so the guy said he would give our suburban for $150 total for my trouble and when I picked it up there was no note of it and I was charged $285
Cons: I had two cars to choose from. Both smelled like smoke. The employees tried very hard to neutralize the smell but it didn't work. My only recourse was to drive out to Nashville airport in order to exchange the car. The employees at Nashville Airport we're extremely accommodating and gave us a great car, but I should have never had to do that. They should have brought the car to me.