Cons: Car did not have a cleaning or maintenance check, washer fluid ran out on first use, car only had a half tank of gas, several scratches and small dings, salesman kept trying up up sell me on things I didn't need or want. First car they suggested smelled of smoke.
Pros: Car was the same size as advertised, and the rate given by Kayak was exactly what we were charged. We even got a refund for leaving more gas than we got! This was our first experience using Kayak and overall it was great, especially the rate in comparison to others.
Cons: Car had not been cleaned outside, just "watered" down. They did not go over dents in the car and when we noticed drove back to let them know.
Cons: I never got to pick up the car. I ran into traffic and was literally 3 minutes late. I called ahead to let them know and asked if they could stay open 5 min so I could get the car. Instead they told me they closed promptly at 5:00 and there was nothing they could do about it. Extremely poor customer service