Pros: Girl at pick-up was wonderful. couldn't have been more pleasant.
Cons: Car was so bad I almost stopped in Charlotte to change cars. Terribly out of alignment; whole car shook and fell like one of the wheels could come off at any minute.
15 Nov 2016
Pros: I was very pleased with my hertz experience.
Cons: The staff was great
16 Aug 2017
Cons: The rental was dirty, and the company is difficult to work with.
29 Sep 2017
Pros: The lobby was clean.
Cons: They did not have ANY vehicles! Clerk said she tried to call everyone the night before as they did not have vehicles then. I was not contacted. So the day of the scheduled rental, she called to have some vehicles brought down from a town 90 miles away. Why didn't they try to get vehicles the night before when they knew they didn't have any rather than waiting until the next morning. They opened at 8:00 am and I would have had to wait at least until 9:30-10:00 to get a vehicle. I was on a tight schedule and could not wait so I cancelled. Too late to cancel the insurance so Im out that money. Thanks Hertz for such a crappy day!
Cons: Car did not have a cleaning or maintenance check, washer fluid ran out on first use, car only had a half tank of gas, several scratches and small dings, salesman kept trying up up sell me on things I didn't need or want. First car they suggested smelled of smoke.
Pros: Car was the same size as advertised, and the rate given by Kayak was exactly what we were charged. We even got a refund for leaving more gas than we got! This was our first experience using Kayak and overall it was great, especially the rate in comparison to others.
Cons: Car had not been cleaned outside, just "watered" down. They did not go over dents in the car and when we noticed drove back to let them know.
Cons: I never got to pick up the car. I ran into traffic and was literally 3 minutes late. I called ahead to let them know and asked if they could stay open 5 min so I could get the car. Instead they told me they closed promptly at 5:00 and there was nothing they could do about it. Extremely poor customer service