Pros: They knocked $20 off barely 3 minutes into the process...in hindsite I believe they probably are VeRY used to doing "damage control"
Cons: Didn't have a car available
Had to take one that hadn't been cleaned and had bad smells
Plus when I returned the car the return place pointed out they had given me a totally different. While than what my paperwork said
8 Mar 2016
Pros: The car was brand new
Cons: I paid a lot more than the price i reserved it for
3 Nov 2016
Cons: Service was terrible, she made us two hours late because no car was available. And then we were overcharged for the rental.
17 May 2017
Cons: Check fuel before taking, on paper full tank for quarter tank and car is not cleaned
Cons: Kayak booked me for an off site location miles from the airport. I ended up paying last minute rates for an Avis car. Never again will I try to book through Kayak.
27 Mar 2017
Cons: The best rate for a rental was not at the airport. I assumed that, since I was flying into Charolette and renting a car that the rates and reservations would be at the airport. All the way across town? How would one get there?. The Enterprise counter lady said that she gets this 6-8 times a day. Why can't you folks have a listing that is specific to the ariports. Won't use Kayak for car rentals anymore.
31 Mar 2017
Pros: The staff was great . Wait time was very low.
12 Apr 2017
Cons: Even with a reservation for pickup at a specific time (for a work trip) the wait time was over an hour with very few cars available. Seems reservations do not mean much in the larger picture which makes it difficult for me to choose enterprise again.