Pros: Great little car a bit crowded with all our stuff but trunk was unexpectedly large. The best news is that during our 1400 mile trip we averaged 37.2 MPG
3 Apr 2017
Very Unhappy Customer
Cons: I did not get the car because of no fault of my own, but I was still charged for the rental. I even called the number provided to me for customer service to get a refund. I am very unhappy with the entire experience.
14 Apr 2017
Pros: Exceptional price for overall rental periods, despite issues, it supported myvrewuirements.
Cons: Crumbs from previous use not vacuumed up and owners manuals slid around in glove compartment making noise
23 Apr 2017
Pros: The people at the pickup location waited for me when my flight was late.
1 May 2017
Pros: Staff was friendly and curious
1 Jun 2017
Pros: Agents at computer ter helpful and nice
Cons: Have to walk outside a fair distance towing big suitcase to get to car--but that's a problem related to this airport, not to Hertz.
13 Jun 2017
Pros: Van was easy to pick up. Drove fairly well through mountains. Seats were comfortable on 6 hour drive. Passengers had plenty of room.
Cons: On some steep hills, van took a bit of time to gear up.
15 Jun 2017
Pros: My flight was delayed and upon arrival the rental office was closed. Tried to call, but no number was available. If you could please provide a refund it would be greatly appreciated. I was unable to call and cancel because they rerouted me up to Chicago and put me on a standby flight. I was unable to call and cancel from up in the air! Had notified my sister of my late arrival. She spoke to the man at the rental office, told him I wouldn't arrive until approximately 11 PM and he responded to her that it should not be a problem...then the office was closed.
Cons: The price, had the rental office not been closed!
1 Oct 2016
Pros: Upgraded mecthatcwascnice
Cons: Car smelled like someone had smoked in it. Pickup fees were confusing regardingbjnsurance miles etc everything they were trying to tack on
4 Feb 2017
Pros: The did refund us $15.00 but that did not really make up for my cramped feet.
Cons: Did not get the size car we were supposed to get. It was an uncomfortable ride for the back seat passengers.