Pros: That they at leastdidnt require me to donate my firstborn child...
Cons: Maybe it's because we're danish, but we are used to finding a price om the internet, which is the price that needs to be paid.
What we expirienced was finding a price of prox 350$, going to the airport and was asked to pay 1100$:
After a half an hour of argumenting back and forth we got a bigger car for same amount (1100$).
But even though, asked to pay like roughly 3 times the advertised price is ridicules.
14 Oct 2015
Pros: Not much
Cons: The car had an odor of mildew, the seats were stained and dirty, the dashboard was dusty. Overall, a disgusting experience
19 Oct 2015
Disappointed by being charged more than advertised
Pros: The car was basic and reasonably clean (albeit a bit beat up for a practically new car)
Cons: When I arrived at Dollar, they quoted me a price twice what was reflected on Kayak. Even after declining all of their optional coverage and services, the rate was still 20% more than what I booked it at. The Dollar staff blamed Kayak, but they were not particularly friendly or helpful, making me think the issue is on them. I've never had a similar issue with another company.
2 Dec 2015
Great value, fast and friendly service at airport,
Pros: Friendly service
Fast pick-up and drop off
good airport location
great car - clean and great mpg
Cons: toll road fees are difficult to understand so we had to avoid the one toll bridge in New Orleans.
3 Dec 2015
Shady Desk Staff
Pros: No problems with the car itself.
Cons: When we declined additional insurance, they snuck it in anyways. If we hadn't caught it before we pulled out of the lot, they wouldn't have reversed it. The woman who fixed it for us even said how shady they are and that they try that frequently.
18 Jan 2016
So so rental.
Pros: The rental car agent when I picked up my car was less than helpful, never smiled, spoke monotonously, and was more interested in his cell phone than helping me. The car was a nice car, easy ride, and perfect for New Orleans so you didn't feel out powered by the larger cars on the road. The engine light did come on during my rental.
When I dropped the car off, the employees were far more helpful and knowledgeable and friendly. There was an attempted burglary on the rental car so they knew what paperwork I'd need to fill out and what the process would be like.
I'll probably go with a different company next time, just to know you'll get some friendliness on all ends.
15 Feb 2016
Trick you into purchasing insurance
Cons: We reserved through them online because they we the cheapest. We got there and they tricked us into purchasing an insurance package even though we did not need it, but they made it seem mandatory.
18 Feb 2016
the car was not worth the money
Pros: The car was clean and the personnel I met were courteous.
Cons: for the money, the car was not worth it. It had manual windows and manual mirrors. You could not adjust the steering wheel or the seat properly. For what I paid for the car it should have had more than base equipment.
11 Jul 2016
Watch what your bill?
Pros: Car choice was great
Cons: I was in town for funeral, felt agent took advantage of us. My daughter dropped off car and when I got bill I was charged for things I did not sign up for like road side assistance, I was over charged 100.00. I will to use dollar rental ever again.
29 Aug 2016
Pros: Customer Support reps were excellent in working an upgrade for me.
Pros: They were familar with the rental process and performed there job in an efficient manner
Cons: Nothing. They did very well.
24 Oct 2016
Cons: I showed the agent the condition of the car and was told there was nothing they could do and walked away.
26 Nov 2016
Cons: No car was available. After waiting we did get a smaller car
28 Nov 2016
Cons: extra driver fee is outrageous.
29 Nov 2016
Pros: This was a super easy drop-off!
20 Dec 2016
Pros: The car was nice and performed as expected. Pickup was good.
Cons: Drop off in New Orleans airport at around 5:30 AM. There were no agents anywhere and signs said to leave the keys in the car. It would be easy for anyone to steal the keys or the car. Hertz should have a secure key drop box for cars returned when no agents are on duty.
4 Jan 2017
they made me paid twice what the Kayak reservation
Pros: The car was nice
Cons: The guy at the counter was rude
The price was not what we were told
30 Jan 2017
Pros: The kindness of the attendants
Cons: Waiting time
6 Feb 2017
great service, great price.
Pros: I loved the easy booking, and when I got to the Hertz location the experience was made even better by the great staff at Hertz- so friendly and helpful.
Cons: Waited too long in line when renting the vehicle
26 Sep 2016
Cons: I was told one process online and I thought since u paid for the insurance before I received the car I was covered. But when I arrived they told me I need more coverage and my rental went from 105 to 160. Pretty upset about that
14 Nov 2016
Cons: No help what so ever helping be recover lost items after a car change. Very disappointing.
31 Jan 2017
Dropped the car off and they stuffed charges in wi
Pros: I dropped the car off at 4:30 am. An hour prior to my original departure. Now they charged me a late fee and some additional hours. Will never use them again and I'm a Blue Chip member.
2 Feb 2017
Specialty = Compact?
Cons: Booked a "specialty" vehicle. Picture shown at booking was a small SUV. Was told at counter my only option was compact car. I declined and booked at a competitor.
17 Feb 2017
Car was fine, rental car seat was NOT
Pros: Car was clean, line was short.
Cons: The first car seat we tried to rent was broken and unsafe - the second car seat they had was also in terrible shape and not safe but it was all they had. We should not have been charged and those seats need to be replaced immediately.
23 Feb 2017
Pros: I liked that the rental area was close to the terminal.
Cons: Didn't like that we were quoted one price and were practically forced to take a more expensive vehicle. There was over a 160 dollar price difference. Never again will we use thrifty car rental.
8 Mar 2017
Price too high
Pros: The price was double what I reserved as the agent insisted the compact was too small for my luggages. Then they did not have a mid size car available for rent, therefore, we had to rent a full size car at double the price.
3 Apr 2017
Terrible Thrifty Experience
Pros: The line at the Thrifty Counter was more than 45 minutes long to rent a car. I did not wait and instead used a different agency with no wait. Terrible service, and will never use again.
12 Apr 2017
Nickel and dimed
Pros: The rental desk and car were available just a short walk from the terminal. There was no line!! (Maybe because it was 11pm after a 4 hour plane delay)
Cons: I signed up for this car after being promised an $85 total for a 2 day rental that would include "all fees and taxes." However, when after a LONG, LONG day we got to the desk we were handed estimated charges of $175. Apparently all fees and taxes don't include ALL fees and charges. I am SO tired of the rental car companies doing these bait and switches, and of having to wait in line only to be badgered to upsell for serves that you have not had a chance to review. Very manipulative and frustrating. If there was a way to avoid car rental companies all together I would - and be careful, disrupter apps are on their way!!!