Cons: The Charleston Alamo closes at 2pm but this was not indicated anywhere on the reservation, so I wasn't able to get my car. It never occurred to me to check the hours of a business on a weekday afternoon.
19 Sep 2016
Quick and easy!
Pros: First place I've ever rented from where it didn't take me 15+ minutes to get a car. Very quick process to get the car and it was so much more affordable than everywhere else. Car was clean and ready to go. No wating.
11 Oct 2016
Pros: Reasonable rate for one way rental
Cons: Inside of windshield needed to be cleaned and took a while to get checked in. The reservation was cancelled or lost but quoted rate was honored.
Pros: The car was clean, and got us to all of our destinations.
Cons: We were given the wrong pickup location and enterprise didn't have a record of the Allianz insurance we purchased and told us we could purchase their $36 a day insurance. Apparently people are given the incorrect address frequently.
19 Oct 2016
Pros: Carson was a gem! Thank you!! With Hurricane Matthew having just rolled through, the entire reservation process seemed to be a challenge. There were no cars anywhere! Her professional demeanor and pleasant disposition remained "in tact" throughout. Bravo!!
Cons: I had to wait 35 minutes past my appointed pick up time to grab a car. Again, Hurricane Matthew had just rolled through so it was to be expected.
Cons: I had rented that car Toyota.they give hyundai.
9 Aug 2016
Frustrated but at peace
Pros: The people at the Hertz rental office were really nice and helpful.
Cons: Kayak should specify that this rental location is NOT at the airport. We had to pay over $20 for a taxi to this Hertz location. There is a Hertz counter at the airport and we weren't able to utilize them. It was a little frustrating.
4 Oct 2016
Great experience friendly staff and clean cars
Pros: Staff was friendly and helpful
Car was new with no issues
Right at the airport. No buses or transfers
Pros: the whole process was easy and the associate I worked with were very kind. This was a one way rental and I really appreciated not being charged an exorbitant fee for dropping the car at a different location.
Cons: The car only had half a tank of gas when I picked it up.
2 Aug 2016
the car was not at the charleston airport - I had
Pros: The rep at the Sears was very nice and the car was fine. I did not like the fact Kayak booked a car at what appears to be charleston airport and when you land , it is 20 min away
Cons: The car rented was NOT at the charleston airport when I landed. It was at a mall inside a Sears garage shop. I had to take a taxi to get there, It was awful, I asked for a manager at the airport and it took too long and they could not locate a manager in the end. I was NOT happy with Kayak