Pros: Price was good, providing there are no surprises yet to come.
Cons: Sold as Sanford Orlando Airport. Pickup was actually well offsite. Had to pay a taxi $25+ for the 5 of us to location. Had to pay $5 extra to drop at airport. No attendants of any kind at drop off. We just left the keys, at the direction of agents at other rental agency counters, who said "Oh, you're ok". Bizarre first rental thru Kayak as well as through Hertz. I doubt I will do either again.
1 Sep 2016
Pros: Staff was very and respectful. Car in very good working order.
Cons: I already did this review and keep getting asked to do it again. Starting to get annoyed now.
8 Sep 2016
Pros: Excellent overall
18 Nov 2016
The staff was very professional and pleasant ..
Pros: I liked the treatment I received and the car I chose
20 Mar 2017
Pros: The day of my rental they called me they had a van or an expedition and wanted to know which I would prefer I picked the expedition and was real glad I did It had room for 8 of us.
29 Mar 2017
Cons: I booked the car and paid before I got to Florida. When I arrived in Daytona airport I realized that I had accidentally booked the car for the wrong town . I do not know how but I did. When I asked the guy if I could switch it . He had me call Hertze so I did . They said that I could not and I would have to find a way to pick up the car 50 miles away . I said I don't know how I'm going to do that . Would I be able to cancel it if I need to . And while still trying to figure out what I should do . I decided I would have to take uber or a taxi and pay the 50 mile trip to the car . So I said I will figure out a way to get there . They said they canceled the car and now I would have to rent a car for 600 more on my card . And that my money would not be oput back on my card for ten days . I did not have the 600 on my card . That is why I prepaid . I did not have a car for the 7 days in Florida. I am really upset about the way I was treated By the people on the phone ... not everyone can whip up 600 on the spot for a car . I would never pay 600 to rent a car in the first place !!!!! I most likely will not be using hertz rental on my upcoming trips that I have planned ! Really not happy about it at all
29 Apr 2017
Pros: Car was okay!
Cons: Counter personel and support staff Were not at counter, then three arrived all together from outside after waiting for good 10 minutes at Sanford Airport in Florida. A preferred member arrived! They took him first. Then told me I booked at off site and would have to take a taxi when the site said I could walk! Then wanted to charge a $60 fee and when tried to get a refund from site I supposedly book at a guy with initial of first name J HUNG up on me! Then went back to counter and got customer service who was variation of wait and push 123456 for help! Went back to counter and customer ahead of me had same issue as I did! Charged him $60! What a SCAM! Beware of this booking they give you off site and charge more when get to airport counter it is a scam! They have you cause you prepaid! Then get to car it is a mess of dings and dents paint missing and I was told guy at gate will make notes at gate! He was less than interested and I told him get out the paper! Then said we were on video right and he said Yes! I went around the car pointing out issues! He was not amused! He finally did get form lying right inside his door! Then made note of a bumper that was glued and loose! What a mess! He said it had already been fixed! I said if someone gorilla glued my bumper and callled that fixed Is ridiculous! Not on my dime make note! He was pissed to make the notes! Car ran a blue Toyota Yaris!
Drop off was fine and simple! But scam ya with off site deal and was told they reimburse you taxi ride to other site but they did not tell me that! Lone female returning a car at 4 am I am not taking a taxi! I would not even know who to call! No thanks! Will I rent again from them! Last resort! Shelby was the best at the counter! Give her a raise!
11 Jul 2017
Cons: They robbed me for some pet-hairs, $300. Never again.
Cons: The "agent" at the location could have cared less about any problems or concerns you had. When I mentioned the stains all over the fabric of the car, no reponse, when I asked if they even tried to clean the vehicle, no response. He didn't really know company policy when asked about insurance, tolls or adding a second driver to the vehicle. Also they charged triple the rental amount as a "deposit" which there is no mention of in the rental agreement. When I asked the agent about it, same response, meh
21 Apr 2017
Cons: very slow in line
3 May 2017
Cons: My pick up time was at 10am. I got there 9:45am. I was told my wait time for the guy was 15 mins, this was really an hour. The vehicles that I reserved was not at the site still after an hour wait. The amount due at pickup was not the amount that was due at pickup. I was quoted by this website $57.94. The guy told me $260.00 and then I still had to wait for the vehicle. So at 11:30am I left pissed the f*k off! I will NEVER EVER attempt to rent from this place EVER again!
8 Aug 2017
Pros: The cost was reasonable, and the car ran without issue. The agent, once he arrived, was friendly.
Cons: When I went to pick up the car, the office door was locked. There was a sign in the window to let me know that the agent was out, and the national customer service phone number was written on it, but the "will return by" time was covered up so I had no idea if or when they were returning. Other customers and I waited outside in the heat for the agent to (hopefully) show up. By the time he did and had helped us all, it was over an hour after my scheduled pickup time. This resulted in me being late to the drop off site (in a different town) and they ended up being closed for the day by the time I arrived, and I was charged a late fee.
18 Oct 2016
If you look for customer service go elsewhere
Pros: I make a reservation through Kayak in the morning to pick up the rental at 2pm saturday Oct 15, 2016. I called 30 mins before rhat time to ket them know I eas on my way and the person there told me they just called me to tell me that they did not have cars available.
Cons: Then he put me on hold and told me that in that precise moment a car was being returned. I asked what else they needed beside my credit card and DL. he said that was all. When I got there this petson made me wait about 15 minutes because he was on a call and another customer was akready there. At the end he did not give the car because he could not charge my CC with 200usd extra because He said I made a reservation kessbthan 24 hrs before. I left with no car and then I had to call the insurance to cancel myself with no help whatsoever. Terribke experience.
15 Nov 2016
Cons: The fact that you receive a confirmation for a reservation and the reservation is not valid.