Pros: Price was good, providing there are no surprises yet to come.
Cons: Sold as Sanford Orlando Airport. Pickup was actually well offsite. Had to pay a taxi $25+ for the 5 of us to location. Had to pay $5 extra to drop at airport. No attendants of any kind at drop off. We just left the keys, at the direction of agents at other rental agency counters, who said "Oh, you're ok". Bizarre first rental thru Kayak as well as through Hertz. I doubt I will do either again.
1 Sep 2016
Pros: Staff was very and respectful. Car in very good working order.
Cons: I already did this review and keep getting asked to do it again. Starting to get annoyed now.
8 Sep 2016
Pros: Excellent overall
18 Nov 2016
The staff was very professional and pleasant ..
Pros: I liked the treatment I received and the car I chose
20 Mar 2017
Pros: The day of my rental they called me they had a van or an expedition and wanted to know which I would prefer I picked the expedition and was real glad I did It had room for 8 of us.
29 Mar 2017
Cons: I booked the car and paid before I got to Florida. When I arrived in Daytona airport I realized that I had accidentally booked the car for the wrong town . I do not know how but I did. When I asked the guy if I could switch it . He had me call Hertze so I did . They said that I could not and I would have to find a way to pick up the car 50 miles away . I said I don't know how I'm going to do that . Would I be able to cancel it if I need to . And while still trying to figure out what I should do . I decided I would have to take uber or a taxi and pay the 50 mile trip to the car . So I said I will figure out a way to get there . They said they canceled the car and now I would have to rent a car for 600 more on my card . And that my money would not be oput back on my card for ten days . I did not have the 600 on my card . That is why I prepaid . I did not have a car for the 7 days in Florida. I am really upset about the way I was treated By the people on the phone ... not everyone can whip up 600 on the spot for a car . I would never pay 600 to rent a car in the first place !!!!! I most likely will not be using hertz rental on my upcoming trips that I have planned ! Really not happy about it at all
Cons: The "agent" at the location could have cared less about any problems or concerns you had. When I mentioned the stains all over the fabric of the car, no reponse, when I asked if they even tried to clean the vehicle, no response. He didn't really know company policy when asked about insurance, tolls or adding a second driver to the vehicle. Also they charged triple the rental amount as a "deposit" which there is no mention of in the rental agreement. When I asked the agent about it, same response, meh
21 Apr 2017
Cons: very slow in line
18 Oct 2016
If you look for customer service go elsewhere
Pros: I make a reservation through Kayak in the morning to pick up the rental at 2pm saturday Oct 15, 2016. I called 30 mins before rhat time to ket them know I eas on my way and the person there told me they just called me to tell me that they did not have cars available.
Cons: Then he put me on hold and told me that in that precise moment a car was being returned. I asked what else they needed beside my credit card and DL. he said that was all. When I got there this petson made me wait about 15 minutes because he was on a call and another customer was akready there. At the end he did not give the car because he could not charge my CC with 200usd extra because He said I made a reservation kessbthan 24 hrs before. I left with no car and then I had to call the insurance to cancel myself with no help whatsoever. Terribke experience.
15 Nov 2016
Cons: The fact that you receive a confirmation for a reservation and the reservation is not valid.