Pros: They called as I was pulling up to say that they did not have a car for me and would not until at least three hours after my scheduled pick up. they ended up canceling the reservation for me. Very disappointing.
19 Sep 2016
Pros: The staff was very friendly and helpful, both on pickup and return.
Cons: The car I took, a Dodge Journey, was less than acceptable. Not only was the transmission going out, but the bluetooth didn't function. In addition, the USB port in the car wasn't working either. Besides not being able to play my music, and since we were out in the country, this posed a little bit of a problem, but far more significantly, I wasn't able to recharge my phone. This became a major issue because during the middle of a trek, I lost the use of my phone's navigation.
With the exception of the transmission, the lack of a working bluetooth and USB port seem insignificant. However, as explained, they weren't. I had expected a car in good running condition, which I failed to get.
24 Sep 2016
Pros: Enterprise was great changing the rental from an inconvenient location to a convenient one. Also let me drop it off closer to my hotel to get a ride back.
Cons: When I tried to get picked up to get the rental Enterprise was not answering the phone.
28 Sep 2016
Pros: The reps that helped me pickup and drop off were very helpful, knowledgable and approachable.
The car itself was fine. What is expected for what I paid for.
Cons: The car inside was pretty dirty from the previous user(s). I have pet allergies and they were in full force after being in the car for a few minutes. The rental office is attached to a detail service. Maybe they can join forces a bit better?