Wrong location, didn't get promised price, hated t
Pros: Avis provided a car on-the-spot despite Kayak getting the location wrong and the price wrong. The car was comfortable enough
Cons: I didn't like the fact that 1) Kayak didn't really supply the car from the airport location, but some other off-site lot nearby; 2) the price I had to pay was double what was promised by Kayak; 3) I had to settle for a goofy car - a "Juke" that had a blind spot the size of Nebraska and a driver seat I could never get quite right. I won't be using Kayak to tent a car ever again
14 Aug 2016
Pros: Very friendly and helpful staff!
Cons: It seems a bit high priced.
29 Aug 2016
Friendly staff didn't wait too long
Pros: Super friendly straight forward transaction
Cons: Maybe show more features how to use car - windshield wiper, ax but he was the only one working with customer behind me
27 Nov 2016
Not easy to make changes, rates jacked up each tim
Pros: Car was fine, except for dirty windshield and smeary windshield wipers. Had to stop at a gas station to scrub the windshield.
Cons: My travel plans changed and I had to make changes to the rental. It wasn't easy to cancel my first reservation; despite trying online and on the phone to cancel, Avis still called me on the day of my original reservation asking where I was! The price went up astronimically when I made changes.
Cons: We were quoted $182 with taxes and fees and ended up paying an additional $200 in taxes and fees for a total of 380. Would never have agreed to pay that much money up front
26 Nov 2016
Pros: They gave me a car with less than a quarter tank, signed me up for insurance I didn't order, and tried charging me for satellite radio I didn't use. After two phone calls and a visit to the rental office, I finally got it sorted out. I won't be using them again.
Cons: They gave me a car with less than a quarter tank, signed me up for insurance I didn't order, and tried charging me for satellite radio I didn't use. After two phone calls and a visit to the rental office, I finally got it sorted out. I won't be using them again.
8 travellers who hired a car in Lakeway gave the car agency they used an average rating of 6.0