Pros: Check in and check out were quick. Car, while very small, drove very well
Cons: Added expenses more than doubled price. Could not refuse their insurance without a note from insurance company and, maybe, credit card company. Also had to leave large deposit on card
23 Sep 2016
Impossible to locate!
Cons: It took us twenty minutes to find the Fox/Easirent drop off location. There was not ONE sign on the site for Easirent or Fox. You had to enter the long term parking lot to find them! We only found them because we stopped at the nearby Holiday Inn and asked the lady at registration.
24 Sep 2016
I ended up canceling
Cons: The location for car rental was far off the airport grounds with no clear signage how to get there. It had a very back lot type feeling to it and the trailer where rental happened was full of agents trying to upsell. I spent an hour there before getting fed up and leaving.
Apparently, the insurance I purchased through Kayak didn't apply to this rental and I was going to be charged for additional insurance. The agent says this happens all the time and that I would have to go back to Kayak and ask for my money back.
Additionally, they had an insurance that didn't cover wheels and windshields which I found very odd.
The agent explained that they actually weren't Fox, Fox is another car aggregator much like Kayak. I didn't catch the name of their company, but I don't recommend them.
I got a bad feeling about the whole procedure and left. I do not recommend this company.
13 Oct 2016
Kinda odd to find rental car office.
Cons: There really no directions to get to the parking lot / Fox rental car place, a bit of information goes a long way.
14 Oct 2016
Pros: Good quality all around (car, cleanliness of car, upgrade on the spot, shuttle bus to airport)
Cons: The office was in a temporary barrack and that environment was a bit messy with no queueing and a general feeling of chaos. (but I was taken right good care of anyway)
19 Oct 2015
Fox rental is a bait and switch at the Edinburgh a
Pros: Fox rental is a bait and switch....
I was quoted from kayak a price of $117 and before I left their office the amount changed to $261 they stated they could not honor the quoted price from Kayak.... This location is not at the airport but offsite so I did not have another choice of car rental options
Plus they wanted a $1200 deposit even though I bought extra Insurance from kayak
In my 30 years of traveling with most unpleasant car rental experience I've ever had
This location is not at the airport but offsite so I did not have another choice of car total options
Cons: If I was kayak I remove Fox and easy rents their other company from ever quoting again
Everything about this was unpleasant
Do not rent from Fox or easy rents whatever you do avoid this company and do not believe anything you read on kayak about the price quoted on the Internet
If there were is a zero rating no stars I would give it zero stars
1 Dec 2015
Fox Car Rental (Edinburgh): You get what you paid
Pros: The car was clean and fuel efficient. Having rented from Fox in the past (in Arizona, USA) and had a very good experience, I was looking forward to another. The price was excellent, compared to what I've seen in the Edinburgh market. But not crazy low, where you would think something was wrong.
Cons: Off-site car pick-up was inconvenient but not horrible. Where the major heartache began was when I arrived to get my car. You do not have a choice in purchasing full insurance, unless you can provide written proof that you have coverage elsewhere -- like through your credit card, like most of the civilized world. (My credit card company emailed me a letter that they accepted.) Next: you do not have a choice to bring the car back with the tank full of fuel. They charge you for 35 GBP of fuel (and I trust that was the amount in the tank -- it was NOT full) and tell you to bring it back empty. (Who feels comfortable driving a car down to an empty tank of gas? And isn't it bad for the car to constantly let the tank run dry?) And lastly -- because I don't want to spend any more time, not because there were no other issues -- the inspection of the car before I left. The agent looks for the slightest scratch or scrape, even on the hubcaps. When I asked if there's such a thing as "normal wear and tear," the answer: yes, and we have the renter pay to repair what was done to the car. I've never had such an experience. And I would not take a car from Fox in Edinburgh if they gave it to me for free; the fine print makes it unpalatable.
13 Sep 2016
Misleading pricing and no working phone number for
Pros: The car was nice. The people checking us out did their best to be helpful.
Cons: Fox doesn't have any cars. They are a reservation service that does nothing but complicate things. The price on kayak was listed in $. When we got there the agency said it was in pounds. The phone number provided does not work so we couldn't get through to let them know we were running late. When we were got there we were charged for a higher class of vehicle because our vehicle had been given out. There was also horrible traffic by the airport. I wish we rented from a name brand company in the city. Last I heard we were also still waiting on the return of a significant insurance deposit.