Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.
Cons: Upon arrival my bill was doubled, they kept trying to sell me on more insurance even though I had purchased online. In the end I gave up and paid a little extra after a discount - just give me the price that I pre-booked at and let me get to my vacation please.