Pros: friendly helpful staff at pickup, clean office, clean READY FOR ME, effiicient staff at checkout, value for the rental.
Cons: pickup location needs a sign to help find them. hard to find by address for first timer.
30 Mar 2016
Pros: The price
Cons: No smoking
10 Dec 2016
Cons: 30 minutes before pickup, I received a call from this Budget explaining they had no cars available for rent and was advised to "call somewhere else".
21 Dec 2016
Pros: Nice staff, clean car.
Cons: When you type in MCO, you are routed to best rate for car, but it is not at the airport. Confusing.
19 Jun 2017
Cons: Customer service very poor
3 Oct 2017
Cons: They didn't have a car ready for the time I requested. I don't k ok why it let me book a reservation if they didn't have a car? They called me in the morning before I was about to put it up saying there was no car and they weren't sure when they were going to get more.
Then they didn't even offer me anything as retribution for their mistakes
8 Apr 2016
Pros: The gentleman working in the office was VERY nice and VERY helpful. Super nice guy
Cons: The rental return was very hard to find due to NO rental office signs outside the Sheraton hotel
Cons: Car not available. Forced to pay twice as much on X-mas eve. Merry Christmas hertz!
23 Mar 2016
Pros: DROP OFF WAS FINE. I WAS JUST UNHAPPY MY RESERVATION PRICE WAS NOT HONORED
20 Apr 2016
Spouse couldn't drive without additional cost
Pros: No problem with the car itself.
Cons: We have NEVER rented a car where the spouse was not included in the original quote. The additional cost was prohibitive. So my husband had to drive everywhere, even short trips. We rented for a month, so this was quite inconvenient! We shall not rent from Hertz again.
10 Jul 2016
Pros: I entered the location as Orlando Airport knowing there was a Hertz rental location. However, the location Kayak allowed me to make the reservation was off the premises and we were unaware. The location was about 20 minutes from the airport.
16 Aug 2016
I will not rent from Hertz again.
Cons: The manager and his lack of customer service. It took them almost 3 hours to get us our rental. We were late to our destination and did not get to see our family. We had to drive in the worst traffic and at the worst time of day. That part of our trip was destroyed by the lack of customer service. The solution given from the branch manager was not enough to make us feel better or want to return as a customer.
27 Mar 2017
Pros: Staff were cordial andefficient
29 Mar 2017
Pros: Gas mileage was great
Cons: having to pick the car up at an offsite location was poor, there should have been highlighted information on application. The travel to an offsite location cost more than the rental of the car.
Pros: Did not have the type of car that I wanted to renthad problems with the car had to swap it out at a Nother location
22 Aug 2016
Worst experience ever renting a car.
Cons: I reserved a suburban a month in advance to be called 45 minutes from the time I was supposed to pick it up to be told they didn't have one and the company shipped a Ford Explorer to the location instead.
Customer service is nearly non existent. After spending two hours on the phone with customer service I finally got in touch with the regional manager. He did get me a suburban 10 hours later. This ruined part of our family vacation because it was so late. The company then tried to charge me double what it cost originally because the entire rental agreement had to be recreated. Argued with the front desk at 10 pm that night when I had to be on the road at 4 AM the next morning. Finally got them to fix the price only to wake up the next morning and find the incorrect, double, price was still charged. I had my wife call while I was driving the next morning to fix it. Customer service kept trying to tell me it was a hold...REALLY??!!! For $2000 ish when the original was for just over a $1000?! After another 2 hours on the phone with them they finally released the hold and gave us our money back.
Finally once we got home I had to take it in and again go argue with the front desk because of the incorrect price being charged on my card and I didn't want it popping back up after we turned it in. They assured me it was fixed and it was just the mistake of the agent who originally checked us out late that one night.
Avis ruined our family vacation. We will never rent from them again. i gladly pay the extra that National charges. Stay far away from Avis! The other reviews about how horrible of a company they are are true! The incompetence of its employees is astounding and customer service cannot do anything for you. They read from a script and are like robots!
Pros: The young woman at the counter was very accommodating when our rental via a third party was changed to an off airport site. The woman who brought us to the car was very thorough going over damage to the car, and the drop off went very smoothly.
Cons: Car damage.
18 travellers who hired a car in Maitland gave the car agency they used an average rating of 5.3