Pros: More car than I expected, reasonable price, friendly service, in and out quickly. Enterprise.
26 Sep 2016
Pros: Good quality car and good customer service
Cons: I really didn't like that Kayak sent me to a location outside of the airport and did not give me any warning. The location was in the confirmation e-mail, but I never received a warning or notice that I would be sent outside of the airport. I stood in a huge line at the airport Enterprise only to be told to go to another place. I had to spend an extra $40 to get to that location, which I hadn't contemplated either and I was late for an appointment because of this.
4 Oct 2016
Better than Expected
Pros: The price quoted was $200 less than an equivalent car at the airport. I was greeted as soon as I arrived but I had to wait a short time as they were extremely busy. I reserved an economy car but was upgraded to a full-size at no extra cost. The car windows needed a better cleaning, but otherwise the car was perfect. When I returned the car it was very busy, but I was helped right away and only waited 5 minutes for someone to give me a ride to the transit station. Total price paid was actuall $22 less than originally quoted.
Cons: Windows needed cleaning.
18 Oct 2016
Great rental experience
Pros: Easy to check in and out, clean car, reasonable price, friendly staff, no wait, right on the red line so easy to get to. Would definitely use again.
Cons: Car had huge blind spots, making lane changes in traffic a bit tricky.
Cons: I don't like the re fueling policy. That's if a customer returns a rented car with a half full gas, he should not be charged for the price of a full gas tank.
13 May 2016
Pros: same as above
18 Aug 2016
Cons: Picking up and dropping off, the staff weren't very friendly or helpful.
26 Sep 2016
Hertz was fine - car rentals.com stunk!
Cons: On car rentals.com I chose the option to pick up the car at the airport. They then showed me an address in Revere MA without telling me that was not the airport. Since I don't know Boston I assumed the address they gave me was the airport address - but of course it was not. Then it was IMPOSSIBLE to get a hold of Car Rentals.com to try to straighten the situation out.