Pros: Great service and easy to work with. They walked me through the entire rental process and also followed-up afterwards with a confirmation that my rental was complete. Overall, exceptional service and great people.
Cons: Nothing was bad! Everything went great and I was very pleased.
19 Apr 2017
Pros: Every one at the Office was so nice, friendly and helpful.
I especially liked the courtesy ride back to my house.
18 Apr 2017
Pros: This location is convenient and close to home, better than going all the way to the airport. Daily rental rates were very reasonable. Car had average comfort.
Cons: Daily insurance rates for collision were sky high and more than the daily rental rate on the car... sort of a rip off! Car needed an oil change, wiper fluid, and one parking light was out... this should have been checked before renting the car! Car suspension also was very rough, almost like riding in a truck at times. Drop off was in a used car lot, there was not place to park, and there were no designated spaces for Enterprise cars.
17 Jun 2017
Pros: The customer service young man was extremely helpful and made the rental quick and easy.
Cons: The rental car was spotless and ran beautifully.
27 Nov 2016
Pros: I was in and out in less than 10 minutes and the car was exactly as described.
The agency employee was very friendly and efficien
Pros: He was very pleasant and helpful, he even gave me directions since I was driving to my sister's house and I usually fly. When I returned the car, he was just as efficient with the paperwork and even asked if I had a nice visit with my sister. I only regret that I didn't ask his name so that I could let the company know that they've got a great employee in that office! Thanks
19 Dec 2015
Major Mixup: Either Kayak or Budget Sent Me To The
Pros: The car itself was just fine.
Cons: Either Kayak or Budget really messed up by sending me an email confirmation to a pickup location that was different from where the actual pick up location was. The Budget agent was not able to locate my reservation despite show in them my confirmation email im person. They then proceeded to rent me a vehicle at a higher price than what I had a reservation for.
4 May 2017
Good Service - a few bumps in the road
Pros: Got a brand new minivan. Service was kind and helpful.
Cons: The ezpass box was still open from the previous user so I was charged for tolls. I kept it open after the first one when I went through the full service line and it was automatically charged.
Costs really climb with taxes or any added coverage.
10 Aug 2017
Pros: The car was comfortable, clean, and fuel efficient. They gave me a ride to the Metro, but it's not close to the Metro.
Cons: I was charged another day for late return. I thought I had until noon, but I picked up at 10:48AM. The location was in the basement of the Marriott with only one man working and only a couple of cars. When I arrived to return, the office was closed while the one man working there was buying his lunch.