Pros: The staff was very friendly and personable! They called to confirm my reservation and held it when I got lost on the way to pick up. I was on a time crunch and they processed my reservation and sent me on my way in record time!
11 Oct 2016
Cheap rental, got what I needed.
Pros: Price, number of locations, car was very new/fancy (I don't need this but it wasn't a bad thing)
Cons: Drop-off didn't have much space to put car, no confirmation about drop-off, lack of small/efficient car options at pick-up (easier to park a small car in the city, much poorer gas mileage in SUV).
16 Oct 2016
Pros: I was upgraded and given a brand new car with only 6 miles on it. Because I was going to return it on a Saturday, I was allowed to drop it off at the airport which made it very convenient for me! besides, the Staff members at both Enterprise Car Rental locations in Chelsea, MA, and at the Airport (BOS) were very professional and treated me with utmost respect! Thanks Enterprise!
17 Oct 2016
Cons: I was routed to another location and was not notified from the website. I showed up at the aiport and the lady who told me it was the wrong location and they were sold out of cars was very rude. She almost laughed at me for being in the wrong spot and said "Bye bye" in a condescending tone. Did not present me with any other options or help. Very unprofessional!!
2 May 2017
Pros: Jillian, the branch manager, was very helpful. Even on the phone she let me know that I could be picked up by a driver if it was difficult for me to get to their location on my own via public transportation. She made me feel taken care of and took her time with me. When I dropped off the car, Taylor was also just as helpful. He helped me with getting a ride near public transportation so I could get home. Both were very pleasant to interact with.
6 Jul 2016
Enterprise is the best!
Pros: I have always had a great experience with the three local offices that I have used - Cambridge on New Street, Watertown on Arsenal, and now Newton. They are very friendly and get you on the road quickly. And I love when they check up to see how the car was. Great service all around and I will choose Enterprise over other car rental companies even if it is a little more because their efficiency is worth it.
4 Nov 2016
Cons: Manager nickel and dimed me after I returned w extra gas. I was going to rent again next day but didn't as a result of her attitude. I just asked for a little extra gas on next rental.
5 May 2017
Pros: Customer services
11 May 2016
Pros: The staff at the drop-off location in Needham, MA dropped me off at the commuter rail station nearby after I returned the rental. I really appreciated this; they were quite nice and appreciated the fact that I had to get there quickly.
Cons: Kind of a hinky-looking little office and parking lot, not very inviting, but easy to find, just off a main street.
22 Oct 2016
Pros: The no hassle. The friendly and helpful employees.