Cons: I searched rentals in Portland, Oregon airport and without knowing it ended up with rental car 45 minutes and $70 taxi ride away. (that is what came up on search and I did not notice that it said Tigard!)
My drop of time was at 5PM, but rental company said they close at noon and if I drop off at 5PM they will charge extra $80. They ended up charging extra $80 for airport drop off in the end. My original rental agreement said $8.80 in taxes and fees. Instead I was charged $88 in taxes. Overall cost went from $436 on my agreement to $604 actual!
27 Aug 2016
Great service great price
Pros: Great service great price. Both the manager Ferron and the counter agent Miles went above and beyond to accommodate me with just the right car for my trip And at no time did they seem put off but seemed happy to give me the extra attention I also got an excellent rate by picking it up at this location I look forward to renting at this location again
20 Oct 2016
Pros: Loved that the location of the rental place was right there at the airport.
Cons: I felt as if I were being gouged for every little thing- paying for another driver, for more coverage, for a bigger car, etc. It's never the amount you think it will be.
14 Jan 2017
Cons: as two drivers under 25 (23 and 24) the sales people were extremely pushy about insurance on our rental even though we both have very good car insurance and didn't need it. It was a very long and frustrating process and the first price they tried to give us for our car was $600 more than we ended up paying for a week. I understand upselling but after being told 10 different times that we do not need any insurance, it got quite irritating.
Also rented a keep that was front wheel drive (because apparently no AWD or 4 wheel were available) and a massive snow storm hit while we were on vacation. We were told that the cars had all weather tires however there was no tread on our front tires.
4 Mar 2017
Pros: The people at the rental car place were so nice! They gave my toddler son a cookie while we were doing paperwork and gave me a free upgrade! I will definitely rent from this location again!
24 May 2017
Hertz was a nightmare
Pros: car was great, comfortable, but they gave it to us with less than a 1/4 tank of gas
Cons: the Hertz office in Tigard, OR was a nightmare, specifically Tamara, the branch manager-in-training. she was rude, was not even at the store when we arrived for pick up and blamed us for showing up an hour late, despite admitting we had a 2 hr window for pick up. She hung up on me when we chatted on the phone too. Hertz gave us no recourse for submitting a complaint, the complaint had to go through, you guessed it, Tamara. My mom is a lifetime Hertz member, but no more.
14 Aug 2017
Pros: They took pictures of the car before departure - no written comments with lousy diagrams to rely on any more. An excellent idea to protect the person renting the car. They were also very nice dealing with return time since we had acquired the need to deliver someone to the train before we delivered the car. We were within the time window, but just the fact that they worked with us on time limits says a lot about their idea on service flexibility.
Cons: Windshield had a haze and the car smelled like air sanitizer used after smoking. Did not smell smoke - just something like citrus.
19 Aug 2017
Cons: When I arrived to pick up the car I have reserved on Kayak the attendant screamed at me saying they didn't have any cars!!!!!
Pros: The manager Andrew, was great. He worked with me to get a car with the information I had and got me on my way. Thank you!
Cons: When i got to chicago the team there would not work with me regarding a debit card or having my wife phone in our credit card. I was stuck in chicago for 5 hours and had to take a bus to milwaukee then get a ride for another hour
8 May 2017
Pros: Tiara was fantastic at accommodating last minute changes.