Pros: The Nissan Pathfinder given to me as an upgrade was very nice! Handled well, very comfortable.
Cons: Wish Sirius was a standard/included for free feature.
25 Jan 2016
Corvallis budget rental with terrible staff
Pros: I liked nothing about the Corvallis Oregon budget rental.
Cons: The representative there, Nick, was passive aggressive and didn't acknowledge my presence. He was reluctant to help me and the old man that was waiting for Nick to finish what he was doing. In fact the old man had to approach Nick when he was clearly just stalling in order for him to be served.
I've never experienced such passive aggressive behavior, and I've lived in the Pacific northwest for eight years. The lobby was bare and uninviting. It was plain ugly. I would easily pay the little bit extra to go to enterprise Down the road if I were to do it again. I hated my experience with them. I was so happy to check into Boise where the man was friendly and actually wanted to help.
20 Mar 2017
Have our car away
Cons: They said our kayak reservation didn't mean anything and they had given our car away and didn't have anything else to rent us. We were trapped without a ride or a car and had to walk around to other rental companies close by to try and find a car. The sales lady was rude and didn't seem to give any cares about us being stranded. Don't rent here or I guess on kayak since it doesn't mean anything to the rental companies.
In Corvallis, OR way better than their neighbors o
Pros: They honored the rate, the car was ready on time and they were kind and friendly. Before Hertz, I made the same reservation with Enterprise; when I arrived they "apologized" saying that they didn't have the kind of vehicle that I reserved and they tried really hard to upgrade my rental and make me pay more than twice. Such a waste of time. From now on, Hertz will be my first option.
22 Feb 2017
Pros: Customer service was excellent. The car was clean and well maintained. Good value for the money spent
Cons: Pick up took a while because they were busy and it was right before closing when a few people all showed up at once.