Pros: kudos to the Budget agent, he really went out of his way to provide great service
18 Dec 2017
Very poor quality of cars and very expensive
Pros: Nothing, had no choice and I was taken advantage of and even
Cons: Car was a renault sub compact charged as a mid size ! Jd to comeback on Monday morning as Sunday was closed at airport, they told me that they were expecting me as an airplane passenger instead and they peft after the flight customers iad peft the airport, 2 hours before their closing time!
Very expensive CWD insurance made the rate $50USD/day from $9/day!
No practical drop off option, made dropoff option more expensive than keeping car for the whole week.
Car had hail and plastic bumpers damage all over, had engine power issues, trunk could not lock and I had to repair it just to lock it, rental office told me at drop off that they knew about it and had tried to fix it with used parts! This caused me to carry All my stuff on back seat risking it as it was visible. Budget should inspect the Nuevo Laredo MX office and fleet and either refresh cars and rates or just close operations there. It is a shame for a corporation to be renting old and beat up cars and taking advantage of customers with full size car rates for sub compacts!!!!
Cons: The agency tried to charge me 4 times as more than what I reserved the car for. Not only that, but they didn't have he size of car I requested. After over an hour I had to cancel the rental which caused me to cancel the trip.