Pros: Matthew the Manager was excellent. Very friendly and helpful. Car was perfect for what I needed. Only suggestion - Bertz needs a key drop box at airport or partner w Enterprise to allow guests to leave keys with gen. For Walt or late flights - you still have to go to their location, leave the car and then take a taxi. In today's world that extra expense is not needed. Or they should have an extra set of keys. I'm sure they do but it's probably not as easy for them to get the car - but I would recommend they consider that.
29 Dec 2016
Cons: all I did was drop off car in Owensboro. the clerk said he would take off $10 because of the smoke smell and that was the best he could do. The person who picked me up also commented on how bad the car smelled of smoke.
1 Oct 2016
Pros: Upgraded mecthatcwascnice
Cons: Car smelled like someone had smoked in it. Pickup fees were confusing regardingbjnsurance miles etc everything they were trying to tack on
4 Feb 2017
Pros: The did refund us $15.00 but that did not really make up for my cramped feet.
Cons: Did not get the size car we were supposed to get. It was an uncomfortable ride for the back seat passengers.
14 Feb 2017
Pros: Customer service, friendly staff and clean car
Cons: Everything was good no complaints so far. Have not dropped off as of yet
17 Feb 2017
Great customer service
Pros: We had not rented from Hertz in a while. We were presently surprised that the agent was able to provide us with our Gold Key number that we could not find and offered us a choice of vehicles that would best suit our needs. We will be coming back again soon!
Cons: Our trip was over too soon!
24 Apr 2017
Cons: They never inspected the car before we left the lot. We sat on the side of the road for 3 hrs because of a flat tire. There was no spare tire and we had to ride an hour away with some random man in his how truck. We are to young women. This was dangerous and unprofessional. I will NEVER rent from them again.
Pros: Used the same Enterprise location as ~ 14 months ago as my car was in the body shop for repairs again. Just as in late 2015, they picked me up at the shop on schedule, had a car ready and waiting, and dropped me back at the shop at the end of the rental period. All for very good price. Next time I will go up one vehicle size class, but that my my own fault.